Customer Service Administrator Apprentice EDALE LTD

Are you looking for an excellent office-based career opportunity within the engineering and manufacturing industry? Do you want to learn Customer Service, Technical Support, Administration, Marketing and Sales skills within a role that will offer excellent progression routes? If so, apply for this exciting position at Edale today!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2023

Apprenticeship summary

  • Annual wage


    Apprentices can increase their pay by passing through Edale’s tiered achievement levels meaning that the high achievers will increase pay more quickly.

  • Working week

    Monday - Thursday 08.15 - 17.00 / Friday 08.15 - 15.15

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    27 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

PETA are working with Edale to recruit and train a Customer Service Administrator Apprentice to support the Customer Service, Sales, and Marketing teams with a variety of customer support, administration and project management tasks.

The Customer Services Administrator will be responsible for the following duties:

Customer Service:

  • Assist the Customer Service team with administrative tasks including but not limited to scanning and filing to maintain ISO 9001 standards
  • Answer incoming customer service calls to the office in a timely and professional manner
  • Dealing with emails and general customer queries and providing a great customer experience
  • Generate letters of invitation for customers visiting from overseas
  • Carry out on site hospitality for visiting customers
  • Assist with managing the customer order book to ensure orders are on schedule for despatch
  • Log technical support cases and enquiries
  • Generate quotations for spare parts and follow up on outstanding/pending quotations
  • Process dispatches for customers including booking courier collections and generating commercial invoices
  • Assist relevant departments with a range of duties as required

Sales and Marketing:

  • Assist the Sales and Marketing team with preparation for events and exhibitions, including but not limited to the creation of sample packs, and attending events where required
  • Support and management of logistics for internal and external events i.e. arranging events, catering, travel arrangements and presentation materials etc
  • Input to and generation of social media for Facebook, Instagram, LinkedIn and other channels
  • Support with creating a great customer experience for visitors to Edale. Help prepare our customer experience centre, hotel reservations, organise transport and book lunches for customers visiting Edale
  • Research and data input of Sales & Marketing campaigns
  • Maintain and update the Sales & Marketing CRM with new contacts and updates to contact details
  • Outbound phone calls as required to check data accuracy/details i.e. correct contact details

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

What to expect at the end of your apprenticeship

At the end of the apprenticeship, Edale will be keen to offer a successful candidate a full-time role in a customer service/technical support position. This would be facilitated with the input of Managers of Customer Service & Marketing teams.

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Proactive nature, Keen to know all the business, Able to multi-task


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Company Benefits: Apprentices can increase their pay by passing through Edale’s tiered achievement levels meaning that the high achievers will increase pay more quickly. Pension (5.5% employer). Life Insurance x 3. 25 days Holiday (plus Bank Holidays). Bright Exchange Employee Discount Platform. EAP- Employee Assistance Programme. Continuous Learning Culture.

About the employer

Edale are engineers of world-class printing and converting solutions for the packaging industry and a leading manufacturer and supplier of high technology, narrow, mid-web flexographic and digital printing presses and converting equipment worldwide. With 75 years of experience in the printing and packaging industry, Edale applies its award-winning British design and engineering expertise to provide equipment that helps customers deliver quality products day-in, day-out, enhancing image, reputation, and profitability. Edale exports 75% of its products and specialises in four distinct areas: Cartons, Digital Web, Labels and Finishing and provides a range of standard equipment and bespoke solutions to customers worldwide. Their expertise in web transport for single-pass inkjet has enabled leading digital OEMs to productise their technology, by providing essential capabilities and innovations to serve the packaging industry. Together with leading partners and an enviable Global distribution and service network, Edale continually assesses market and customer needs to ensure machines are fully upgradeable to stay ahead of the changing demands.







PO15 7FY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2023