Customer Service Advisor Apprentice BRITISH AIRWAYS PLC
There’s nothing routine about our Customer Service Advisor Apprenticeship, from the variety of customer queries to the need to work different shifts. You’ll be dealing with our customers every day, getting a buzz from answering their questions, sorting out their issues and hopefully, making their day.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 29 Nov 2023
Apprenticeship summary
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Annual wage
£19,689.00
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Working week
Willing to work shifts covering 8am to 8:15pm, 7 days a week and across 365 days a year. A fixed roster for the period of your apprenticeship.
Total hours per week: 37.5
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Expected duration
2 Years
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Possible start date
01 Sep 2024
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Date posted
02 Oct 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000201563
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Positions
10 available
What you will do in your working day
Do you get a buzz from making a positive difference to somebody’s day? You could be the first point of contact to help a customer create their dream holiday, talk knowledgeably to about the BA customer experience to help complex plans happen or create a solution to a problem to make someone’s day a whole lot easier. There is nothing routine about a Customer Contact Apprenticeship and every day will be different, working to deliver a personalised service to our customers making a difference with every customer contact. Your smile is infectious, and your caring personality can offer the personal touch every British Airways customer expects.
We’ll make sure you’re ready to deliver the very best service to our customers by giving you full training on everything that goes into our unique British Airways hospitality. It’s not about following a script – it’s about using your personal judgement and product knowledge to get the best outcome for all, even when you’re dealing with incredibly sensitive situations.
With your natural adaptability and flair for customer service, not to mention the support and training from your colleagues, you’ll also find it deeply satisfying and an excellent opportunity to build your skills. It’s a demanding, high pressure, but ultimately rewarding role that gives you the kind of experience and knowledge that’ll be valuable in any part of our business.
Duties:
- You’ll be dealing with our customers every day
- Sorting out their issues
- Demonstrate patience and calmness
- Show you understand the customer’s point of view
The training you will be getting
In addition to the in-depth, on-the-job training, over the two-year programme, you’ll be working your way to achieve a Level 2 in customer service. Functional Skills in English and maths if required.
What to expect at the end of your apprenticeship
There are opportunities for career progression across the global engagement centres from customer service support, team leader roles or progression to other areas of the organisation.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
BRITISH AIRWAYS PLC

About disability confident
Address
Bamburgh Court
William Armstrong Drive, Newcastle Business Park
Newcastle Upon Tyne
NE4 7YA
Training
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 29 Nov 2023