You will be supporting the Sales and Service Team with admin and customer service. Answering phones, general admin duties, handling customer queries and computer records.
Closing date: 14 Dec 2023
Salary from £13,000 - £15,000
Total hours per week: 40.0
Possible start date
04 Jan 2024
27 Sep 2023
Level 2 (GCSE)
What you will do in your working day
- Answering telephone
- General admin
- Customer queries
- Computer admin
- Supporting the Team
The training you will be getting
Formal training is delivered at HWGTA, located in Holmer Road (HR4 9SX).
You will receive training a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Level 2 qualification.
There is also a five-day teambuilding residential trip that is held in spring of each year.
What to expect at the end of your apprenticeship
Potential for a full-time position upon successful completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Customer service practitioner
Level 2 (GCSE)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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