Apprentice Business, Customer Counter Service/Sales & Yard Operative - Denby Dale Branch MYERS GROUP 1959 LTD

This role will be both customer facing as well as a hands-on practical position, so with the help of our team this will enable you to learn about products, sales as well as the running of a branch. This gives you a practical opportunity to learn about a business as well as bringing your learning from college into action.

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Closing date: 30 Nov 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    The wage range is £5.28 to £6.50 per hour, the starting rate is dependant upon experience. The rate of pay will increase after 12 months.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Shifts to be confirmed - 40 - 45 hours depending on the age of the candidate - occasional Saturday mornings.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    04 Dec 2023

  • Date posted

    27 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000201445

  • Positions

    1 available

What you will do in your working day

Applications are invited from individuals who are enthusiastic, have a practical approach and wish to develop a long-term career in this industry.

We are happy to accept applications from a range of candidates, from school leavers to mature applicants.

We require you to undertake the Customer Service Standard as we require the candidate to have a Customer-focused approach.

The role will involve the following:

  • Liaise proactively with customers on a day-to-day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs
  • Ensure all suppliers, customers, visitors and employees comply with the company health and safety and environmental policies and procedures
  • Maintain and develop corporate image and reputation
  • Seek and continuously develop knowledge and information about competitor activity and pricing
  • Deal with requests for information
  • Ensure that cash and payment systems are followed in accordance with company procedures and policies
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods
  • Maximise sales opportunities for related products and Group cross selling, after training
  • Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
  • Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance
  • Attend meetings and group discussions where required
  • Chase up payments
  • Use Microsoft Office packages, in particular Word, Excel
  • Lifting may be required as experience will be gained in the day-to-day yard operations
  • Any other reasonable duties which may be required by the company from time to time, as instructed by or under the direction of your immediate supervisor

As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development.

The requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.
  • Complete all required assignments by the required timeline.
  • Build up your portfolio of evidence on-going
  • Access support from your tutor/assessor and manager, when required.

The training you will be getting

Overview of Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers.The standard covers the following:

Knowledge

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

Skills

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours / Attitude

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • Commitment to "Get it right first time”

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills:  Level 1 and then L2 in maths and English (Exemptions may apply if Grade C/4 or above or Functional/Key Skills Level 1 or 2 has been achieved.

You are given one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

What to expect at the end of your apprenticeship

There is a strong possibility that you will gain a permanent position following successful achievement of the full apprenticeship qualification, depending on availability and performance.

There may also be further apprenticeships / other training available following successful employment and achievement of the apprenticeship qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience, Physical fitness, Excellent timekeeping

Qualifications

GCSE or equivalent Maths and English (Grade 4/C) Essential
GCSE or equivalent I.T (Grade 4/C) Desired

Things to consider

The job requires a candidate to lift and carry so you need to be physically fit as you will be loading and unloading stock, undertake a hands-on role assisting customers with their products. Requirement to wear personal protective equipment, when required – provided by company. The company is in a rural location, there is a train station in Denby Dale and a regular bus service. Please check time it will take you to travel.

About the employer

The Myers Group is a family-owned group of companies providing products, services, and materials to the construction industry. The Group consists of Johnsons Wellfield Quarries, Ready-mix Huddersfield, Myers Building Supplies, Myers Skip Hire & Myers Timber.

Employer

MYERS GROUP 1959 LTD

Address

Station Yard

Wood Lane

Denby Dale

HD8 8QE

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Training

Training provider

KIRKLEES COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Nichola Barnes

nbarnes@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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