Business Administration, Sales and Customer Services Apprentice – OHMS Limited in Honley OHMS LTD

You will have the opportunity to experience a wide range of duties and learn from our long serving experienced team members. This is a chance to develop a career in the exciting world of e-commerce. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join an expanding organisation.

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Closing date: 14 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    £5.28 per hour or more – The starting rate is dependent upon experience.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - Shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    10 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000201444

  • Positions

    1 available

What you will do in your working day

An enthusiastic, well-motivated and highly organised person is required to join a small but busy sales, administration and customer services team.

You will require good communication and excellent written English with the ability to prioritise your workload and work to agreed timescales. Good typing skills are required and the ability to using spreadsheets, email, and the internet.Familiarity with Social Media and Online Shopping Platforms such as Facebook, Twitter, Amazon and eBay would be an advantage.

You should have a flexible approach to your work and a professional attitude as you will be liaising with suppliers, customers, warehouse staff and others within the company.

As an Office Apprentice, you will be responsible for a variety of tasks in our sales and administration office.

These tasks will include:

  • Processing orders and customer enquiries
  • Maintaining our online product listings
  • Monitoring Stock/Inventory
  • Preparing marketing materials
  • Providing administrative support to the sales team
  • Responding to customer queries via email and messaging services
  • Excellent telephone manner
  • Liaising with couriers on delivery issues
  • Updating websites with product information 

 

As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development.

The requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.
  • Complete all required assignments by the required timeline.
  • Build up your portfolio of evidence on-going.
  • Access support from your tutor/assessor and manager, when required.

 

This is not an exhaustive list; this is a brief overview. You will however be required to undertake other duties that are relevant to the post as and when required to meet the business’ objectives. 

The training you will be getting

Overview of Customer Service Level 2 Apprenticeship Standard. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills:

Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours/Attitude:

Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical observation
Professional discussion

What to expect at the end of your apprenticeship

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Initiative, Excellent attendance

Qualifications

GCSE or equivalent Maths and English (Grade 4/C or above) Essential
BTEC or equivalent ICT - Knowledge of Outlook, Excel and Word (Grade Pass, Merit or Distinction) Desired

Things to consider

The company has good transport links by a regular bus service; there is also a train station in Honley. please check time it will take you to travel to work. Following applying for this vacancy the first stage, after your initial application, will be to attend an interview. If you do not attend this interview your application will not progress any further. NO CONTACT should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have. The salary may also increase after a probationary period, if This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

About the employer

Delightful UK is an online retailer with a strong presence on sites such as Amazon and eBay. Working from an office base in Honley, they distribute retro electronics and electrical accessories all over the world.

Employer

OHMS LTD

Address

UNIT 5

CROSSLEY MILLS

NEW MILL ROAD

HD9 6PL

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Training

Training provider

KIRKLEES COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Nichola Barnes

apprenticeships@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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