Business Administration, Sales and Customer Services Apprentice – OHMS Limited in Honley OHMS LTD
You will have the opportunity to experience a wide range of duties and learn from our long serving experienced team members. This is a chance to develop a career in the exciting world of e-commerce. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join an expanding organisation.
Closing date: 14 Dec 2023
£5.28 per hour or more – The starting rate is dependent upon experience.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 37.5
Possible start date
08 Jan 2024
10 Nov 2023
Level 2 (GCSE)
What you will do in your working day
An enthusiastic, well-motivated and highly organised person is required to join a small but busy sales, administration and customer services team.
You will require good communication and excellent written English with the ability to prioritise your workload and work to agreed timescales. Good typing skills are required and the ability to using spreadsheets, email, and the internet.Familiarity with Social Media and Online Shopping Platforms such as Facebook, Twitter, Amazon and eBay would be an advantage.
You should have a flexible approach to your work and a professional attitude as you will be liaising with suppliers, customers, warehouse staff and others within the company.
As an Office Apprentice, you will be responsible for a variety of tasks in our sales and administration office.
These tasks will include:
- Processing orders and customer enquiries
- Maintaining our online product listings
- Monitoring Stock/Inventory
- Preparing marketing materials
- Providing administrative support to the sales team
- Responding to customer queries via email and messaging services
- Excellent telephone manner
- Liaising with couriers on delivery issues
- Updating websites with product information
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development.
The requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going.
- Access support from your tutor/assessor and manager, when required.
This is not an exhaustive list; this is a brief overview. You will however be required to undertake other duties that are relevant to the post as and when required to meet the business’ objectives.
The training you will be getting
Overview of Customer Service Level 2 Apprenticeship Standard. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Product and service knowledge
Dealing with customer conflict and challenge
Being open to feedback
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
You will complete an End Point Assessment this will involve the following:
What to expect at the end of your apprenticeship
What is the expected career progression after this apprenticeship?
There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
Requirements and prospects
Desired skills and personal qualities
BTEC or equivalent ICT - Knowledge of Outlook, Excel and Word (Grade Pass, Merit or Distinction) Desired
Things to consider
About the employer
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Customer service practitioner
Level 2 (GCSE)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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