IT Customer Support Engineer Apprentice ERUD I.T LTD

We are looking for a motivated, and enthusiastic IT Apprentice to join a vibrant, and ever growing team. You will carry out remote support, Microsoft 365 management, and other duties. Do you want to achieve qualifications whilst gaining real life workplace experience through an apprenticeship with JBC Skills? If so, apply now!

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Closing date: today

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - 9am -5.30pm (One hour break)

    Total hours per week: 37.5

  • Expected duration

    24 Months

  • Possible start date

    18 Dec 2023

  • Date posted

    26 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Remote support
  • Microsoft 365 Management
  • Anti-virus updating/management
  • Server management
  • System preparation
  • Network management
  • Assisting with a variety of business systems and users meeting SLAs.

The training you will be getting

IT Solutions Technician Level 3 Apprenticeship Standard:

The Level 3 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure. IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions.

This programme offers two pathways that provide the underpinning knowledge and skills in either a Hardware Solutions role or a Software Solutions role.

The structured part of your apprenticeship training will be provided by JBC Skills Training, we are a specialist technical IT training provider.

You will also learn on-the-job, working alongside experienced colleagues.

Apprenticeship standard - IT solutions technician

What to expect at the end of your apprenticeship

Potential full-time employment offer.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade C (4) or above) Essential
GCSE or equivalent Maths (Grade C (4) or above) Essential

Things to consider

Ideally the successful applicant should be working towards or happy to work towards their driving licence as the job will require it on completion of the apprenticeship due to potential visits to client's sites. Although we like to read CV’s, we’d love to see something from you that shows your personality a little as well. Perhaps a letter telling us a bit more about yourselves?

About the employer

IT support shouldn’t be a drama or a headache, it shouldn’t be complicated and impersonal, and it should always come with great customer service. That is just what you will get with E2 Technology Solutions. All of our skilled engineers provide great business IT support, we have some amazing technology to help us and a wealth of knowledge across many IT Systems. Our business IT Support contracts are fixed prices and we will work with you to maintain GDPR compliance and we will keep your systems to a Cyber Essentials level of security.




Church Farm Offices

Church Farm

Wilkinson Lane


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Dulcie Bishop


Apprenticeship standard

IT solutions technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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