Customer service/recruitment apprentice - SGI Academy STUART GELLING INTERNATIONAL

You will be the point of contact for the learner recruitment process. Through effective recruitment of learners, you will develop stakeholder relations with partners and utilise a range of targeted strategies to engage young people and adults.

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Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage


    £10,296 to £20,319 a year

  • Working week

    Monday - Friday 8am - 4pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    09 Jan 2024

  • Date posted

    25 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Recruitment and engagement of learners on specific learning programmes
  • Preparing and presenting open days, virtual workshops and information sessions
  • Attending job centres, career fairs and other external events on a regular basis
  • Supporting learners in ensuring compliance paperwork is completed with minimal errors through effective liaising with both learners and the administration team
  • Acting as the leading figure when communicating with perspective learners, parents and third-party organisations
  • Building relationships with the referral partners and agencies across the UK
  • Establishing relationships with the organisations across all of the learning areas, including schools, job centres and youth centres
  • Strong and effective communication with third parties on new programs, initiatives and courses. Including distribution of appropriate marketing material
  • Maintaining an appropriate database of learning information, including trackers and spreadsheets to ensure contractual obligations are met and internal standards and targets are achieved
  • Producing reports for management and to provide necessary reports as and when required to other departments of the business

The training you will be getting

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

  • Functional skills if needed
  • End-Point Assessment (EPA) 
  • All training is completed on site, NO college days, monthly visits followed by 20% off the job

What to expect at the end of your apprenticeship

Permanent position upon completion. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

SGIs aim is to bring education through the enjoyment of sport at any age. For the older leaner our aim is to offer exit routes to all of our learners across each unique programme we deliver, ranging from Apprenticeships to full-time employment in the UK, USA & across the globe!




Carr Lane East,


L11 4SG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ella Hudson


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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