Customer Service Specialist Apprentice AVOCET HARDWARE GROUP LTD

This is an exciting opportunity for an ambitious, bright, hardworking individual to join our office team, to provide high-quality service and support to our customers, including Customer Care and Telesales duties whilst working towards an Advanced Level 3 Customer Specialist qualification.

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Closing date: 14 Dec 2023

Apprenticeship summary

  • Annual wage


    The salary will be discussed at interview depending on age and experience.

  • Working week

    Monday to Friday - 40 hours per week to discuss at interview.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    03 Jan 2024

  • Date posted

    21 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The role, after training, will include administration, customer care and telesales duties, including some of the following areas:

  • Active telephone calling to customers, customer engagement and customer care
  • General administrative duties
  • Filing, photocopying and distribution of documents
  • Using Microsoft Packages
  • Inputting data
  • Deal courteously with visitors
  • Dealing with stationery/stock levels
  • Assisting all members of the team as required

*The above is not an exhaustive list of duties

The training you will be getting

Level 3 Customer Service Specialist apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
  • End-Point Assessment (EPA)
  • This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.

What to expect at the end of your apprenticeship

Great prospects for progression to a full-time position for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative, Interpersonal Skills


GCSE or equivalent Maths & English (Grade 4 / C or above) Desired

Things to consider

Opportunity to earn a bonus each month. Chance to develop and progress within the role. Must be comfortable making outgoing phone calls.

About the employer

Avocet supply the trade and public alike with the highest quality door and window hardware. We have diversified our product range into also delivering the renowned ABS Anti Snap cylinder range encompassing 3* and 1* security and unrivalled quality. We’re fiercely proud of the Avocet name and with brands such as ABS, Affinity, Pioneer to name a few, at our disposal, our customers, be that trade or public, can be assured of the very best quality backed by the very best service.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Katrina Clarke

01924 470477

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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