Apprentice Business Support Consultant GOOD TRAVEL MANAGEMENT LIMITED

As an Apprentice Business Support Consultant, you will be responsible for providing administrative support to business travel consultants. This role would include invoicing, taking payments, building hotel and ancillary segments in our reservation system.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Feb 2024

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Full time, 37.5 hours per week (Monday to Friday; shifts to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Mar 2024

  • Date posted

    02 Jan 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Working alongside Business Travel Consultants to provide an efficient and accurate service to all clients.
  • Load hotels, low-cost carriers and other ancillary services into Amadeus (Reservation System) accurately and on a daily basis to ensure all booking records are up to date.
  • Have a full understanding of the Client Majic/Travcom accounting system used by Good Travel, and to ensure that invoices and credits are raised accurately and promptly. Oversee the automated Invoices and create new invoices.
  • Monitor Action Queue and amend transactions to ensure all invoices are accurate as per client setup requests
  • Process manual credit card payments and refund requests.
  • Hotel payment queries – contact hotels to confirm payment received to avoid issues at check in. Assist with any payment queries.
  • Build and maintain client traveller profiles – accuracy is key along with discretion as sensitive personal information is stored.
  • Book ancillary services such as car parking and transfers.
  • Assist with queries from GTM Accounts Team and review/amend any necessary changes. Monitor daily transaction reports and liaise with GTM Accounts and consultants to ensure accuracy for all invoicing.
  • Assist with credit card reconciliation.
  • Be confident in using new tools introduced by Good Travel such as Essendex, Conferma, Live Chat, Host Keys, Atriis etc. to ensure consistency and accuracy across the business

Full training will be provided on all aspects of the role.

The training you will be getting

This is a fantastic opportunity to learn and develop your skills on the job whilst being given the opportunity to train with our training provider for 20% of your working time. Office based within Hesslewood Office Park, Hessle, HU13 0LH.

What to expect at the end of your apprenticeship

There is the scope for progression for the successful candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Personable, Professional manner


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Good Travel are specialists in SME Travel Management, Marine & Energy Travel and Events, Exhibitions and Trade Missions and here to make business travel management easier for our customers. Good Travel is part of sixth-generation, family business, the John Good Group. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, we put our people, planet, and communities at the heart of everything we do.




Westcott House, Hesslewood Office Park


HU13 0LH

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Feb 2024