Ford- Service Advisor Apprenticeship (Essex) R.T.RATE LIMITED
Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
Closing date: 07 Jan 2024
Apprenticeship summary
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Annual wage
£11,000.00
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Working week
Monday - Friday with the occasional Saturday required, shifts TBC.
Total hours per week: 40.0
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Expected duration
15 Months
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Possible start date
08 Jan 2024
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Date posted
20 Sep 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000199923
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Positions
1 available
What you will do in your working day
An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:
- Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department
- An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations
The Apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
The training you will be getting
- Level 2 Customer Service Practitioner apprenticeship standard
- Functional skills, if required
- No college attendance required
- Teaching sessions delivered by Skills Coaches both in person and via Microsoft Teams
What to expect at the end of your apprenticeship
- A full time career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager, Master Technician and Dealership Principles
- The opportunities are endless
- By having a highly regarded set of skills, Apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
R.T.RATE LIMITED
Address
Hogg Lane Service Station Hogg Lane
Grays
Essex
RM17 5QL
Training
Training provider
SKILLNET LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Hannah Edwards
hannah.edwards@skillnet.org.uk
01923216165
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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