Ford- Service Advisor Apprenticeship (Essex) R.T.RATE LIMITED

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

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Closing date: 07 Jan 2024

Apprenticeship summary

  • Annual wage

    £11,000.00

  • Working week

    Monday - Friday with the occasional Saturday required, shifts TBC.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    20 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000199923

  • Positions

    1 available

What you will do in your working day

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department
  • An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations

The Apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

The training you will be getting

  • Level 2 Customer Service Practitioner apprenticeship standard
  • Functional skills, if required
  • No college attendance required
  • Teaching sessions delivered by Skills Coaches both in person and via Microsoft Teams

What to expect at the end of your apprenticeship

  • A full time career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager, Master Technician and Dealership Principles
  • The opportunities are endless
  • By having a highly regarded set of skills, Apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

Things to consider

You must be keen, self-motivated and enthusiastic to work in this sector

About the employer

Following the end of the Second World War in 1946, Richard Thomas Rate – better known as Tommy – came home to his family and began to build the business that would later become Rates Ford. The industry in the UK was booming, and the grand opening of a new commercial Airport, then known as London Airport (later Heathrow), required a vast amount of work. Tommy saw the opportunity and purchased a lorry to transport cement from nearby Wouldham Cement Works to the new airport. This quickly turned into three lorries which were parked outside Tommy’s house (when they weren’t working day and night to keep up with the vast amount of cement required to build the airport and runways).

Employer

R.T.RATE LIMITED

Address

Hogg Lane Service Station Hogg Lane

Grays

Essex

RM17 5QL

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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