Customer Service Apprentice PROTEC INTERNATIONAL LIMITED
You'll be working towards a Level 2 Customer Service Practitioner Apprenticeship Qualification. Duties: answering the telephone, first line support, and taking new enquiries from prospective customers over the phone. Reporting to the Customer Service Team Leader, you'll be responsible for liaising with customers through all communication channels.
Closing date: 16 Jan 2024
Apprenticeship summary
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Annual wage
£14,206.00
£12000 - £16000 - Dependant on experience
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Working week
Monday to Friday, 9.00am to 5.00pm.
Total hours per week: 36.15
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Expected duration
12 Months
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Possible start date
22 Jan 2024
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Date posted
20 Sep 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000199759
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Positions
1 available
What you will do in your working day
Duties include:
- Working through your day-to-day activities within the department, ensuring they are dealt with and accounted for in the appropriate timeframe
- Working as a team towards the achievement of all activities being completed within the department, regardless of current individual workload
- Responsible for answering inbound calls from customers and delivering world-class service every time
- Resolving customer queries, order processing, delivery issues with a high degree of accuracy on time
- Providing feedback to the Customer Service Team Leader about issues or complaints that need escalating
- Offering feedback to the Customer Service Team Leader with opportunities to build training and development around
- Ensure quotations are handled within a certain time frame (20 minutes)
- Where applicable, ensure that personalisation for the customer is stuck to using the tools (Salesforce) provided to build rapport with the customer base
- Managing individual cases and as part of the department, highlighting if there are too many and need assistance from other members of the team
- Work closely with the other departments
- To maintain all the Company’s equipment to a high standard and to maintain a high level of personal standards
- To carry out any additional and reasonable request made by the Company
- To constantly strive to improve through self-development
The training you will be getting
- Level 2 Customer Service Practitioner Apprenticeship Qualification
- Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
What to expect at the end of your apprenticeship
- After completion of your Apprenticeship, you will potentially have the opportunity to progress into full-time positions within the business
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 5/C+) Desired
Things to consider
About the employer
Employer
PROTEC INTERNATIONAL LIMITED
Address
Adlington Business Park
Adlington
Macclesfield
SK10 4NL
Training
Training provider
MACCLESFIELD COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Maxim Business Training
apprenticeshiprecruitment@macclesfield.ac.uk
+441625410022
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.