You'll be working towards a Level 2 Customer Service Practitioner Apprenticeship Qualification. Duties: answering the telephone, first line support, and taking new enquiries from prospective customers over the phone. Reporting to the Customer Service Team Leader, you'll be responsible for liaising with customers through all communication channels.

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Closing date: 16 Jan 2024

Apprenticeship summary

  • Annual wage


    £12000 - £16000 - Dependant on experience

  • Working week

    Monday to Friday, 9.00am to 5.00pm.

    Total hours per week: 36.15

  • Expected duration

    12 Months

  • Possible start date

    22 Jan 2024

  • Date posted

    20 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties include:

  • Working through your day-to-day activities within the department, ensuring they are dealt with and accounted for in the appropriate timeframe
  • Working as a team towards the achievement of all activities being completed within the department, regardless of current individual workload
  • Responsible for answering inbound calls from customers and delivering world-class service every time
  • Resolving customer queries, order processing, delivery issues with a high degree of accuracy on time
  • Providing feedback to the Customer Service Team Leader about issues or complaints that need escalating
  • Offering feedback to the Customer Service Team Leader with opportunities to build training and development around
  • Ensure quotations are handled within a certain time frame (20 minutes)
  • Where applicable, ensure that personalisation for the customer is stuck to using the tools (Salesforce) provided to build rapport with the customer base
  • Managing individual cases and as part of the department, highlighting if there are too many and need assistance from other members of the team
  • Work closely with the other departments
  • To maintain all the Company’s equipment to a high standard and to maintain a high level of personal standards
  • To carry out any additional and reasonable request made by the Company
  • To constantly strive to improve through self-development

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Qualification
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship

What to expect at the end of your apprenticeship

  • After completion of your Apprenticeship, you will potentially have the opportunity to progress into full-time positions within the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Objective driven, Problem Solver


GCSE or equivalent English (Grade 5/C+) Desired
GCSE or equivalent Maths (Grade 5/C+) Desired

Things to consider

Based in Adlington, train stations at Adlington 26 days holiday (inc birthday day off) Free car parking Free tea and coffee Company Benefits: All available after 6 month’s probation period. Pension Scheme: Invitation to join the pension scheme. The scheme is currently 3% employer contribution and a minimum 5% employee. Private Medical Insurance: Free private medical insurance for yourself (if you wish to take it). Vitality Health currently underwrites the policy and an outline of the benefits will be provided to you during your induction. The company reserves the right to change the provider to meet with business needs. Death in Service Cover: 4 x Salary Income Protection: 75% of salary less state benefits

About the employer

Protec International Ltd are the UK’s leading manufacturer and supplier of temporary protection materials to the construction, housebuilding, and marine sectors. After several years of strong growth, we saw our turnover and operational volumes reach record levels. This of course is a result of a considerable amount of effort from all our teams, and with their on-going help we are confident that we can continue to grow the business in the coming years. Following such significant growth, the Company is taking the opportunity to reorganise and reinforce some important parts of the business both to manage its expansion and to take advantage of the opportunities which are expected to arise over short, medium, and long term. Here at Protec, you will be joining a loyal, committed team who are driven to achieve their goals. The working environment is fast paced, yet fun and everyone is focused on delivering world class customer service.




Adlington Business Park



SK10 4NL

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Maxim Business Training


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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