Customer Care Apprentice SUITS ME LIMITED

We have an exciting opportunity available for an enthusiastic individual to join us within our multi-lingual Customer Care Team. You will be working as part of a fast paced and busy company. As a growing business, this is an exciting chance to learn and work in a thriving environment. You will receive a Level 3 Business Admin Apprenticeship. Duties include answering phone calls and dealing with phone enquiries and responding to live chat enquiries.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    06 May 2024

  • Date posted

    20 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000199754

  • Positions

    1 available

What you will do in your working day

  • Answering email enquiries via Zendesk
  • Answering phone calls and dealing with phone enquiries
  • Responding to live chat enquiries

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in English and maths if required
  • On and off the job training and location to be confirmed

What to expect at the end of your apprenticeship

  • After completion of your apprenticeship you will potentially have the opportunity to progress onto full time positions within the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 5/B+) Desired
GCSE or equivalent Maths (Grade 5/B+) Desired

About the employer

Suits Me is an award-winning, ethical, and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me. We are currently within an exciting period of growth. Since 2015, we have onboarded over 200,000 customers with 2020 seeing a 229% growth in account holders. Suits Me operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion. (B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Mastercard debit card, a full range of account features and cashback rewards for consumers and for our business partners, a safe and secure portal to create new accounts for their unbanked workers quickly and easily. (B2B) Suits Me offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers and unions to open accounts for their employees, candidates and members within minutes! Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery.

Employer

SUITS ME LIMITED

Address

THE OLD SHIPPON

MOSELEY HALL FARM

CHELFORD ROAD

WA16 8RB

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Training

Training provider

MACCLESFIELD COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Maxim Business Training

apprenticeshiprecruitment@macclesfield.ac.uk

+441625410022

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.