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Apprentice Care Navigator & Administrator Oswald Medical Centre Ltd
Apprentice Care Navigator & Administrator for a GP Surgery based in Accrington. You will undertake your Level 3 Business Administration qualification. Care-navigate / signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure and deal with requests for private work or death administration appropriately ensuring prompt, accurate and full records are kept and recorded.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 18 Dec 2023
Apprenticeship summary
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Annual wage
£10,296.00
£198 per week
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Working week
Rota basis / Mon-Fri earliest start 8:00am-6:30pm latest finish / 30 mins lunch / 37.5 hours per week.
Total hours per week: 37.50
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Expected duration
18 Months
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Possible start date
26 Dec 2023
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Date posted
18 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000199311
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Positions
2 available
What you will do in your working day
General Reception Duties:
- Care-navigate / signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure
- Conduct telephone and face to face contact with patients in a professional, friendly and helpful manner
- Ensure distressed or bereaved patients are dealt with sensitively and appropriately, escalating where required to a Manager or Clinician
- Take messages in an efficient and effective manner from both patients and GPs ensuring responsibility is retained until successfully handed over / recorded / relayed
- Deal with prescription requests / test result enquiries and queries accurately and in a timely manner and in accordance with practice protocol
- Ensure email, postal and hand delivered letters / forms, text messages and other correspondence are dealt with appropriately and in a timely manner
- Ensure prescriptions or other letters are signed for when collected by a representative and ensure any prescriptions or other paperwork not collected by patients are dealt with / cancelled in line with practice protocol
- Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements
- Be aware of and abide by all information governance requirements in respect of data protection and confidentiality
- Regularly check and update noticeboards with patient information, ensuring incorrect or out of date information is removed immediately and information is displayed appropriately and safely
- Talk to patients to try to resolve issues before they become a formal complaint
- Notify Practice Manager of any complaints or concerns from both practice staff and patients. Follow complaints procedure at all times
- Process new patient registrations and promote digital / new services and initiatives at every opportunity
- Book appointments with the clinical team ensuring that patients are being seen by the correct clinician for their needs
- Deal with home visit requests appropriately
- Deal with emergency presentations appropriately
- Ensure that the correct appointments are booked at all times and that patient records are checked to ensure incorrect or missing information or overdue / outstanding appointments are addressed
- Take part in the practice uptake encouragement initiatives with patients which contribute to ‘Quality Outcomes Framework’ and other ‘Quality Framework’ requirements
- Receive visitors and deliveries, ensuring protocol is followed at all times, especially where temperature sensitive items are delivered
- Ensure all staff sign and in and out daily
- Maintain the handover diary to ensure information is passed to others at the start and end of your shift
- Ensure that safeguarding and child protection requirements are maintained, ensuring that an awareness of the policies and procedures in in place as well as reporting any concerns immediately
- Scan, code and file patient information accurately and promptly.
- Undertake electronic document management tasks as required.
- Ensure accurate and timely data input
- Deal with requests for private work or death administration appropriately ensuring prompt, accurate and full records are kept and recorded
- Undertake any other general clerical duties required by the practice
The training you will be getting
Advanced Level 3 Apprenticeship in Business Administration, including NVQ and functional skills maths and English. Work based learning.
What to expect at the end of your apprenticeship
A great opportunity to develop your career with an employer who
supports continuing professional development.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Other Standard English (Grade n/a) Desired
About the employer
Employer
Oswald Medical Centre Ltd
Address
387-391 Blackburn Road
Blackburn
Lancashire
BB5 1RP
Training
Training provider
NORTH LANCS. TRAINING GROUP LIMITED(THE)
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Business administrator
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 18 Dec 2023