Financial Services - Apprentice Administration Assistant Invest Southwest

We are seeking a Financial Administrator to join our team. The Financial Administrator will play a crucial role in managing and organising data to support a team of Independent Financial Advisers. The individual will be responsible for receptionist operations, preparing reports, providing excellent customer service to visitors and callers.

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Closing date: 11 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.30pm (1 hour unpaid lunch).

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    3 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Key Duties and Responsibilities:

  • Call Handling: Manage incoming calls and redirect them to the appropriate department or personnel. Handle inquiries and provide accurate information to callers
  • Make outgoing calls where required by the firm in a polite and professional manner
  • Managing Appointments: Schedule, coordinate, and confirm appointments, meetings, and conference room reservations
  • Mail and Packages: Receive and distribute incoming mail, packages, and deliveries promptly to the intended recipients
  • Visitor Assistance: Sign in and guide visitors, ensuring their needs are met during their time at the office, including refreshments where required
  • Office Supplies: Monitor and replenish office supplies, ensuring availability for staff use
  • Data Entry: Accurately input and update data into the company's databases, spreadsheets, and other relevant systems
  • Data Verification: Review and verify the accuracy of data entries to maintain high-quality standards
  • Data Management: Organise and maintain electronic and physical files, ensuring easy retrieval and secure storage of information. Scan and file documents in accordance with the firm’s systems and procedures
  • Data Analysis: Assist in generating reports and summaries based on processed data to support decision-making and business operations
  • Data Security: Maintain strict confidentiality and data protection protocols to safeguard sensitive information in line with, the Data Protection Act, the firm's data protection policies and GDPR
  • Adhere to confidential waste management procedures
  • Data Collaboration: Coordinate with other departments and third parties to gather necessary information and ensure data accuracy
  • Data: Process provider / client documentation such as policy documents and applications
  • Customer Satisfaction Questionnaire: Process customer satisfaction questionnaires
  • General Administration: Supporting Invest Southwest (ISW) & Will Management Services (WMS)
  • Recording: Ensure all activities are recorded on the firm’s back-office system (Intelligent Office) in a timely fashion


  • Working closely with other teams as appropriate
  • Shredding of all confidential information
  • Front Desk Operations: Maintain a tidy and organised reception area, ensuring it represents the company's professionalism and values
  • Policies and procedures: Maintain a detailed knowledge and understanding of the firm’s procedures, including the necessary record-keeping requirements
  • Team working

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Financial Services Administrator Apprenticeship Standard

  • The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector
  • As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths. The qualified apprentice will be prepared for advancement to positions including senior administrator, mortgage adviser and financial adviser roles

Key Learning Outcomes:

  • A broad understanding of the financial services sector
  • An understanding of the role of the appropriate regulatory bodies
  • The importance of relationship building with clients and colleagues
  • Understanding of processes and procedures relevant to the role
  • How to develop commercial awareness
  • Building skills and capabilities within an organisation

Professional Qualifications:

CF1 - awarded by The Chartered Insurance Institute (CII)

  • Completion of either CeMAP module 1 or CF1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
  • To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors
  • The Apprentice is assigned a dedicated experienced mentor to guide them through the programme
  • Regular scheduled interactions with the apprentice ensure they are developing the Knowledge, Skills and Behaviours required to become competent in the role

What is the expected career progression after this apprenticeship?

  • This apprenticeship offers a route for a career in the financial sector
  • A permanent position will be available upon completion of the apprenticeship dependant on performance

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Punctual, Enthusiastic


GCSE or equivalent English, Maths and 3 other subjects (Grade C/ level 4) Essential

Things to consider

Please note you may be asked to complete suitability assessments as part of the recruitment process. Once you have submitted your application, you will be contacted to discuss your application and arrange a telephone interview if you meet our initial shortlisting criteria. Your application may be shared with training provider and employer.

About the employer

Invest Southwest Ltd is a dynamic and growing company, dedicated to delivering excellence in financial services. As a key player in our industry, we take pride in our dedication to customer satisfaction and operational efficiency.


Invest Southwest


12 Hammet Street, Taunton,



Alison Lowery


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Training provider


Apprenticeship standard

Financial services administrator

Level 3 (A level)

Before you apply

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