E-Roster Apprentice Derbyshire Healthcare NHS Foundation Trust

Derbyshire Healthcare Foundation Trust are looking for candidates for our apprenticeship programme. This apprenticeship will help you gain experience and knowledge within the health care sector and equip you with skills to develop your career.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2023

Apprenticeship summary

  • Annual wage


    Band 2, Annex 21

  • Working week

    Full time - 37.5 hours per week (Monday-Friday, 9am-5pm)

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    13 Nov 2023

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • We have a role within the E-Roster team to help deliver a quality service supporting users across the Trust.
  • The role will be varied and comes at an exciting time where we will be rolling out the use of the rostering system to all teams across Trust.
  • The successful candidate will have a key role providing our service desk capability, reporting on roster use to managers, training new users and playing a part in the onboarding of new teams to the E-Roster.  
  • The position will require relationship building with managers across the Trust as you seek to resolve their issues and allow them to roster effectively, you will be supported by the team as you build these relationships. 
  • This will be alongside a Level 2 Customer Service Practitioner Qualification supported by Derby college, with time release for study.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Qualification.
  • You must achieve Level 2 English and maths prior to taking the end-point assessment, if you don't already have this, you will be supported to study this alongside the Level 2 Customer Service Practitioner Qualification)
  • The Customer Service training will all be on site. The Assessor from DCG will come to your workbase.
  • If you need to study for the Level 2 English/Maths, this will be held at the Derby College Campus in Derby.
  • You will be given a minimun of 6hrs per week to work on your apprenticeship, the format of which can be agreed with your manager.

What is the expected career progression after this apprenticeship?

  • To increase their skills & confidence so they are successful when applying for a permanent role with the Trust

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Positive Telephone manner


GCSE or equivalent English (Grade 9-3) Essential
GCSE or equivalent Maths (Grade 9-3) Essential
Other Computer Qualifications (Grade Pass) Desired
Other Information Technology (Grade Pass) Desired

Things to consider

This role is mainly administration in an office environment. Committed to completing role specific qualifications. Willing to travel to meet the demands of the post.

About the employer

As an employee of Derbyshire Healthcare NHS Foundation Trust you are required to adhere to the Trust’s overriding value of putting “patients at the heart of everything we do”. In recognising both the values expressed in the NHS Constitution and the Trust Values: People first – We put our patients and colleagues at the centre of everything we do Respect – We respect and value the diversity of our patients, colleagues and partners and support a respectful and inclusive environment Honesty – We are open and transparent in all we do Do your best – We work closely with our partners to achieve the best possible outcomes for people.


Derbyshire Healthcare NHS Foundation Trust


Derbyshire Healthcare NHS Foundation Trust

Kingsway Hoapital


DE22 3LZ


Richard Calder


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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Apply via the NHS TRAC system. Ensure your application relates to the points in the Job Description & Person Specification. Once shortlisted, there will be an interview with the recruiting manager.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2023