IT - Information Communications Technician Apprentice Stuart Bathurst Catholic High School

The IT Technician Apprentice will provide effective and friendly IT Helpdesk/Services operations across the Multi Academy Company. The post holder’s main role will be to provide effective first and at times second line support to customers served by their hub.

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Closing date: 01 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday 8:30am to 4:30pm (30 minutes lunch). Friday 8:30am to 4:00pm (30 minutes lunch).

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • As this role is an apprenticeship role training will be provided to enable the postholder to perform the duties of an IT Technician.
  • Provide a rapid and friendly first and, where required, second line response to IT problems encountered by staff and students.
  • Provide field technician support as required.
  • Work relating to updating and patching, data backup and retrieval and other areas as directed by the Local Network Manager or other IT staff.
  • Work with the Local Network Manager and other relevant IT staff to ensure that all IT related documentation is kept up to date e.g. asset management/inventory systems and IT documentation.
  • Support the learning of our students by effective use of IT; this could include setting up specialist equipment and other technology for use in various teaching sessions.
  • The post holder must ensure that Academy policies are applied at all times including the Information Security, Data Protection, Safeguarding and Acceptable Use policies.
  • The post holder is required to ensure that they maintain their own health and safety, and support that of any colleagues, service users or visitors in their environment in accordance with organisational policies and procedures and the training they receive.

Problem Solving/Creative Effort:

The post holder will be responsible for providing friendly and effective first and second line support to users. This will involve problem solving and solution finding.

Working with central IT staff as appropriate the post holder will be responsible for ensuring the smooth running of all network and computer systems in the schools.


Job Breadth and Communication:

The post holder will report to the Local Network Manager and may also be accountable to another designated staff member if their principal place of work is different to the Local Network Manager.

The post holder will undertake and engage positively with relevant training and personal development activities as required. There are several development opportunities available to technology staff, including technical training and dedicated study time.

This role will involve access to important data and services. The post holder will be expected to work to the highest levels of personal integrity and will be expected to adhere to and actively promote Acceptable Use Policies (AUP) and all other relevant Academy policies.


Decision Making:

The post holder is expected to respect any information that come into their possession or exists in their environment relating to students, colleagues, and other individuals. This requires following good practice and guidance on confidentiality. The post holder has a duty to maintain the safety and welfare of the students and within the scope of their post must ensure all organisational policies and procedures on safeguarding are implemented. The post holder has a duty to report any concerns or incidents regarding student welfare promptly in accordance with procedure and their training.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Level 3 Standard Apprenticeship.

Full training will be provided on an ongoing daily basis and when required. You may be required to attend Dudley College premises to work towards a Level 3 Apprenticeship qualification. An assessor will be allocated to you to progress/help you through you course. Time spent training will be part of the agreed contracted hours of the working week.

At the end of your training you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification.

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

What is the expected career progression after this apprenticeship?

The possibility of a full-time position after the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Initiative, Reliable, Friendly, Able to prioritise workload, Flexible, Hands-on approach, Office 365 cloud services, Microsoft Office - word, excel, Microsoft Office - Outlook, Microsoft Office - Powerpoint, Ability to adapt, Willing to develop


GCSE or equivalent ICT/Computer Science (Grade C/4 or above) Essential
GCSE or equivalent Maths and English (Grade C/4 or above) Essential

Things to consider

DBS Check will be required. Apprentice must be supportive of our Christian ethos. Apprentice must maintain high professional standards of attendance, punctuality, appearance, conduct and positive. Apprentice must support and contribute to the safeguarding of students. Willingness to undertake an Enhanced DBS Disclosure. Full driving license with business insurance desired. The role may require travel within the MAC, for example to provide field technician support. Travel expenses beyond the normal commute to the principal place of work will be reimbursed following receipt of an authorised expenses claim. You may be required to vary your hours to provide IT Support for meetings/events outside of the normal working hours and to complete other IT related work that cannot take place during normal working hours.

About the employer

We are a Catholic Multi Academy of eight schools across Dudley, Sandwell, Birmingham and Walsall. Bishop Milner is an 11-18 Catholic College and part of the St John Bosco Catholic Academy. We provide high quality teaching and learning in a modern environment where the traditional Christian values of love, care and respect are always in evidence. Every child irrespective of their faith background is nurtured and valued, thereby ensuring real progress in their academic, personal and spiritual development. This is underpinned by our motto ‘Developing our God given talents.’


Stuart Bathurst Catholic High School


Wood Green Road


WS10 9QS

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Training provider



Julie Perks

01384 363314

Apprenticeship standard

Information communications technician

Level 3 (A level)

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