IT - Information Communications Technician Apprentice Stuart Bathurst Catholic High School
The IT Technician Apprentice will provide effective and friendly IT Helpdesk/Services operations across the Multi Academy Company. The post holder’s main role will be to provide effective first and at times second line support to customers served by their hub.
Closing date: 01 Oct 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 37.0
Possible start date
09 Oct 2023
7 days ago
Level 3 (A level)
What will the apprentice be doing?
- As this role is an apprenticeship role training will be provided to enable the postholder to perform the duties of an IT Technician.
- Provide a rapid and friendly first and, where required, second line response to IT problems encountered by staff and students.
- Provide field technician support as required.
- Work relating to updating and patching, data backup and retrieval and other areas as directed by the Local Network Manager or other IT staff.
- Work with the Local Network Manager and other relevant IT staff to ensure that all IT related documentation is kept up to date e.g. asset management/inventory systems and IT documentation.
- Support the learning of our students by effective use of IT; this could include setting up specialist equipment and other technology for use in various teaching sessions.
- The post holder must ensure that Academy policies are applied at all times including the Information Security, Data Protection, Safeguarding and Acceptable Use policies.
- The post holder is required to ensure that they maintain their own health and safety, and support that of any colleagues, service users or visitors in their environment in accordance with organisational policies and procedures and the training they receive.
Problem Solving/Creative Effort:
The post holder will be responsible for providing friendly and effective first and second line support to users. This will involve problem solving and solution finding.
Working with central IT staff as appropriate the post holder will be responsible for ensuring the smooth running of all network and computer systems in the schools.
Job Breadth and Communication:
The post holder will report to the Local Network Manager and may also be accountable to another designated staff member if their principal place of work is different to the Local Network Manager.
The post holder will undertake and engage positively with relevant training and personal development activities as required. There are several development opportunities available to technology staff, including technical training and dedicated study time.
This role will involve access to important data and services. The post holder will be expected to work to the highest levels of personal integrity and will be expected to adhere to and actively promote Acceptable Use Policies (AUP) and all other relevant Academy policies.
The post holder is expected to respect any information that come into their possession or exists in their environment relating to students, colleagues, and other individuals. This requires following good practice and guidance on confidentiality. The post holder has a duty to maintain the safety and welfare of the students and within the scope of their post must ensure all organisational policies and procedures on safeguarding are implemented. The post holder has a duty to report any concerns or incidents regarding student welfare promptly in accordance with procedure and their training.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Information Communications Technician Level 3 Standard Apprenticeship.
Full training will be provided on an ongoing daily basis and when required. You may be required to attend Dudley College premises to work towards a Level 3 Apprenticeship qualification. An assessor will be allocated to you to progress/help you through you course. Time spent training will be part of the agreed contracted hours of the working week.
At the end of your training you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification.
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
What is the expected career progression after this apprenticeship?
The possibility of a full-time position after the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths and English (Grade C/4 or above) Essential
Things to consider
About the employer
DUDLEY COLLEGE OF TECHNOLOGY
Information communications technician
Level 3 (A level)
Before you apply
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