Level 2 Customer Services Apprenticeship Print On Demand

To account manage the day-to-day operation of PODW customers. You will be responsible for developing and maintaining long-term relationships with your portfolio of customers. You will liaise between customers and cross-functional teams to ensure the timely and successful delivery of our products to our customers.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - 9am to 5pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    15 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000198824

  • Positions

    1 available

What will the apprentice be doing?

Job description:

  • Person – Customer Service
  • Job title – Account Manager
  • Responsible to – Commercial Director
  • Department – Sales and Customer Services

Purpose and Objective:

  • To account manage the day-to-day operation of PODW customers. You will be responsible for developing and maintaining long-term relationships with your portfolio of customers. You will liaise between customers and cross-functional teams to ensure the timely and successful delivery of our products to our customers

Main duties:

  • Operate as the lead point of contact for any and all matters specific to your customers. Ensure that all office procedures are adhered to

Operational Responsibilities:

  • Develop a trusted advisor relationship with key customers
  • Meeting and contacting customers on a regular basis
  • Ensure the profitability of each job
  • Contribute to and attend production and marketing meetings
  • Ensure the timely and successful delivery of our products to meet the customers’ needs and objectives
  • Ensure that all work undertaken fully meets the customers’ satisfaction (monitored by questionnaire and CAR’s)
  • Identify and act upon opportunities to better utilise and improve the operation (use CAR/Improvement form)
  • Assist Senior Management in achieving company targets
  • Liaise with Production to resolve any customers’ problems/issues
  • Identify and resolve all issues of quality variances to ensure that all work undertaken fully meets the customers’ satisfaction
  • Continuously ensure all Company procedures are adhered to; identify any variances and provide possible solutions

General duties will also include:

  • Answering telephone enquiries; quoting and chasing; dealing with account application forms and payments; credit checking/monitoring customers’ limits; following database and administrative procedures; purchasing of non-stock items/materials

People Responsibilities:

  • Liaise with other team members to ensure continued customer services capacity during staff lunch breaks and absences

Safety Responsibilities:

  • Ensure a good tidy working environment in the office.

Equipment Responsibilities:

  • Ensure that all company provided equipment is in good working order and complies with Health and Safety
  • It is agreed that the above is a brief and concise description of the above job

What training will the apprentice take and what qualification will the apprentice get at the end?

Functional skills in English and maths if required.

A Customer Service Level 2 Qualification graded via an end point assessment.

Attendance at college will be required one day a month, the rest will be on site at work training.

What is the expected career progression after this apprenticeship?

Potential full-time position upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Book printing Personalised photo books and gift printing

Employer

Print On Demand

Address

9 Culley Court

Bakewell Road

Orton Southgate

PE2 6XD

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Training

Training provider

INSPIRE EDUCATION GROUP

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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