Digital Support Champion - Digital Support Technician L3 Apprentice HANLEY PAYMENTS LIMITED

Do you want to work in a techy environment? Do you enjoy exceeding customer expectations? Would you enjoy learning about our digital software products, troubleshooting customer queries and being the voice of the Customer? If the answer is yes, then Hanley Payments would like to hear from you!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, shifts TBC.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will:

  • Respond to Live chat, emails,  and incoming calls resolving or escalating the clients queries
  • Be the advocate for the client, ensure all of their tickets are answered to a satisfactory level every time
  • Gather customer feedback, study other customer success programs and analyse customer data to identify the best practices
  • Know the company’s products inside and out
  • Educate customers on the flexibility and capabilities of the software so customers are encouraged to continue using the services

What training will the apprentice take and what qualification will the apprentice get at the end?

Digital Support Technician Level 3 Apprenticeship Standard: 

The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place virtually in on line classrooms..

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.

This is a Level 3 qualification.

Knowledge modules will include:

  • Digital Technologies
  • Data Management and Information Systems
  • Security
  • Applications Technicians (or) Service Technicians

What is the expected career progression after this apprenticeship?

Opportunity to progress further within an established tech company.

Requirements and prospects

Desired skills and personal qualities

IT skills, Communication skills, Organisation skills, Customer care skills, Problem solving skills, Logical, Patience


GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English Language (Grade 4) Essential

Things to consider

The role will be 100% working from home. You will be provided with the all the necessary equipment In order to perform your duties. Opportunity to progress further within an established tech company.

About the employer

Hanley Payments is a software development company that has built LettsPay, an automated accounting software for Letting Agents across the UK. We have contracts with large and small clients but we believe in treating all clients the same no matter their size.




The Grange, Grange Road


WR14 3HA

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Training provider


Apprenticeship standard

Digital support technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Oct 2023