Business Administration and Reception Apprentice White Rose Medical Practice

A great opportunity for a hardworking and resilient apprentice to work within a busy medical centre. You will be required to assist in the provision of an efficient administration and reception service. Full apprenticeship and role training will be provided in this patient-focused practice, working towards a L3 Business Administration qualification.

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Closing date: 10 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday - shifts between the hours of 8.00am - 6.00pm - initially averaging 30 hours per week at £6 per hour. This could increase as the need arises.

    Total hours per week: 30

  • Expected duration

    14 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    14 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This is a great opportunity to work in a busy doctor’s surgery,
assisting with reception and administration duties across all departments of the surgery. The role will require you to be able to work under pressure and assist in the provision of an efficient administration and reception service. Full support and training will be provided.

Duties after training will include:

  • Working on reception, handling patient enquiries as the first line of contact
  • Logging patient arrivals, booking appointments and utilising the full range of services provided with the electronic appointments system 
  • Taking telephone queries and booking appointments
  • Working in the admin office
  • Providing general administrative support such as filing, photocopying and any other duties appropriate to the role
  • Logging information into patient records 
  • Use of Outlook, Excel and Word 
  • Scanning records 
  • Mail handling
  • Calling patients with reminders / results etc.
  • Contacting patients by e-mail / letter with reminders / results

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the business which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.

What training will the apprentice take and what qualification will the apprentice get at the end?

As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:

  • Level 3 Business Administrator Standard Apprenticeship
  • Level 2 Functional Skills maths and English if not already achieved
  • You will also develop the skills, knowledge and behaviours required to work within an office environment
  • This apprenticeship is delivered in the workplace and 20% of your
    working time will be dedicated towards training and learning new skills
  • You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
  • Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
  • All evidence will be logged to your electronic portfolio

What is the expected career progression after this apprenticeship?

Progression upon successful completion of the apprenticeship to a permanent position for the right candidate. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent maths & English (Grade 5/ C or above) Essential

Things to consider

This employer are very supportive of the apprenticeship route and love to provide opportunity for their apprentices to grow and develop within the role.

About the employer

White Rose Medical Practice serves approximately 9000 patients in and around Cudworth, Barnsley. We are a friendly, supportive tam who have a strong emphasis on supporting staff and giving everyone the best opportunity to develop and succeed. We have several supported apprentices for over 2 years and many of our apprentices have gone on to other attractive roles within the NHS.


White Rose Medical Practice





S72 8SU

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Training provider



Katrina Clarke

01924 470477

Apprenticeship standard

Business administrator

Level 3 (A level)

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