Customer Service Apprentice The Federation of Independent Retailers.
Over the course of the apprenticeship the successful candidates will fulfil the role of Contact Centre advisor with the FED and upon completion will have both skills and experience which will set them up for a career in customer service-related roles.
Closing date: 15 Dec 2023
Apprenticeship summary
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Annual wage
£10,570.56
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Working week
Monday - Friday, 7.00am - 3.00pm, 8.00am - 4.00pm or 9.00am - 5.00pm. Saturdays and Bank Holidays, 7.00am - 11.00am or 7.00am - 10.30am, Sunday, 7.00am - 10.30am
Total hours per week: 38.5
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Expected duration
12 Months
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Possible start date
29 Jan 2024
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Date posted
18 Sep 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000198623
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Positions
2 available
What you will do in your working day
- Provide a high level of customer service to FED members at all times, resolving their concerns and complaints utilising the tools available
- Use of Internal CRM system to solve problems and keep members and internal/external stakeholders updated
- Identify opportunities to recruit non members into the organisation and to retain existing members
- Act as the first point of contact for FED members and as a go between with suppliers to seek a mutual resolution
- Conduct follow up and courtesy phone calls (outbound) to members to ensure they are satisfied with outcomes to her complaints
- Actively promote benefits of membership to members to ensure they are making the most out of the organisation
- Take ownership for personal development with the assistance of the Contact Centre Team Leader and Manager
The training you will be getting
- Customer Service Practitioner Level 2 Apprenticeship Standard
- All training will be delivered in the workplace
What to expect at the end of your apprenticeship
- Potential to progress into a full-time role with the organisation either with the contact centre or another department upon completion of apprenticeship
- Potential to continue education with the Federation at a higher level
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
The Federation of Independent Retailers.
Address
GROUND FLOOR EAST SUITE
BEDE HOUSE
BELMONT BUSINESS PARK
DH1 1TW
Training
Training provider
DERWENTSIDE COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Apprenticeship Recruitment Team
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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