Parts Apprentice DENNIS EAGLE LIMITED
We are part of the Terberg Environmental Group, it has roots going back to 1869, part of the larger Terberg Group is still family owned. You will deal with enquiries, internal and external over the phone, email and ecommerce website, plus more.
Closing date: 02 Oct 2023
Apprenticeship summary
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Annual wage
£13,810.68
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Working week
8.00am - 5.00pm Monday - Thursday and 8.00am - 1.00pm Friday.
Total hours per week: 39.0
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Expected duration
15 Months
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Possible start date
03 Oct 2023
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Date posted
14 Sep 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000198598
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Positions
1 available
What will the apprentice be doing?
To be part of a head-office based Parts Team, dealing with incoming sales and support calls from UK customers operating Dennis Eagle vehicles. You would be required to provide technical support identifying parts fitted to Dennis Eagle commercial RCVs. This role also involves sale of parts to end users via telephone. All necessary product training will be provided, covering basic mechanical, hydraulics and electrical parts knowledge.
At the end of the apprenticeship, you will have advanced product knowledge of vehicle parts and using this knowledge to advise vehicle operators on all aspects of parts fitted to our vehicle.
Main Duties and Responsibilities:
- Office based role
- Deal with enquiries, internal and external over the phone, email and ecommerce website
- Enquires will relate to invoicing, returns, pricing and parts identification
- Liaising with our 3PL supply chain partner and transport provider obtaining delivery updates for customers
- Work with various business systems to identify parts fitted to vehicle
- Liaise with other departments within the company who can assist with identifying parts
- Dealing with Product change notices relating to Parts and updating business systems
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2 Standard
- End Point Assessment
- Work-based training
What is the expected career progression after this apprenticeship?
Upon successful completion of this apprenticeship you will be offered a permanent position as a Parts Advisor.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Other Use of Microsoft Office (Excel, Word & Outlook) (Grade Basic Knowledge) Essential
Things to consider
About the employer
Employer
DENNIS EAGLE LIMITED
http://www.dennis-eagle.co.uk/
Address
Heathcote Way
Heathcote Industrial Estate
Warwick
CV34 6TE
Training
Training provider
INTEC BUSINESS COLLEGES LIMITED
Contact
Linsay Jones
linsay.jones@intecbusinesscolleges.co.uk
01788514276
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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