We are part of the Terberg Environmental Group, it has roots going back to 1869, part of the larger Terberg Group is still family owned. You will deal with enquiries, internal and external over the phone, email and ecommerce website, plus more.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    8.00am - 5.00pm Monday - Thursday and 8.00am - 1.00pm Friday.

    Total hours per week: 39.0

  • Expected duration

    15 Months

  • Possible start date

    03 Oct 2023

  • Date posted

    14 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To be part of a head-office based Parts Team, dealing with incoming sales and support calls from UK customers operating Dennis Eagle vehicles. You would be required to provide technical support identifying parts fitted to Dennis Eagle commercial RCVs. This role also involves sale of parts to end users via telephone. All necessary product training will be provided, covering basic mechanical, hydraulics and electrical parts knowledge.

At the end of the apprenticeship, you will have advanced product knowledge of vehicle parts and using this knowledge to advise vehicle operators on all aspects of parts fitted to our vehicle.

Main Duties and Responsibilities:

  • Office based role
  • Deal with enquiries, internal and external over the phone, email and ecommerce website
  • Enquires will relate to invoicing, returns, pricing and parts identification
  • Liaising with our 3PL supply chain partner and transport provider obtaining delivery updates for customers
  • Work with various business systems to identify parts fitted to vehicle
  • Liaise with other departments within the company who can assist with identifying parts
  • Dealing with Product change notices relating to Parts and updating business systems

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Standard
  • End Point Assessment
  • Work-based training

What is the expected career progression after this apprenticeship?

Upon successful completion of this apprenticeship you will be offered a permanent position as a Parts Advisor.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Problem solving skills, Telephone Etiquette, Be Able To Prioritise Workload


GCSE or equivalent 4 Passes including Mathematics & English (Grade 9-4 (A*-C)) Essential
Other Use of Microsoft Office (Excel, Word & Outlook) (Grade Basic Knowledge) Essential

Things to consider

Knowledge • Interested in commercial HGV vehicles or cars. • Basic Understanding of how motor/commercial vehicles work (including engine, axles & cab parts). • Able to recognise images of parts & know the description & where they are fitted. • Understanding who customers are. • Understanding the organisation. Job-related skills & abilities • A desire to learn vehicle related technical topics. • Phone Etiquette (Body Language, tone of voice, word choice & closing a call). • Ability to deal with customer complaints & challenging customer in a professional manner. • Self-development – Desire to learn about Dennis Eagle vehicle range. • Listening & capturing customers’ requirements on the telephone. • Commercially minded individual, who can sell parts over the telephone. • Be able to organise yourself, prioritise your own workload/activity. Other requirements • Be willing to attend further education course relating to customer service & product related courses. • Be prepared to attend other Dennis Eagle sites for training. • On the job training away from the office will require flexible start & end time. • Be willing to attend further education course relating to customer service & product related courses.

About the employer

Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery. Committed to the continued development of innovative solutions for the waste and recycling market, the company provides complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Its comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest aftersales and support structure in the industry. Today, Dennis Eagle manufactures over 1,000 units per year for UK local authorities and private sector contractors. In addition, it has a continually expanding customer base overseas, including in continental Europe, Scandinavia, Australia and the U.S.A. The company has consistently led the low entry chassis market, and its Elite 6 cab has been proven to offer an unparalleled standard of direct driver visibility and cyclist safety. As a result of the company’s expertise in developing large trucks with high visibility cabs for use in urban environments, it was approached by TfL to take part in the Construction Logistics and Community Safety (CLOCS) initiative. This has led to the development of an Urban Safety Vehicle range, which currently includes skip-loader, tipper and tipper grab variants, with plans to introduce a number of other body options moving forward.




Heathcote Way

Heathcote Industrial Estate


CV34 6TE

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Training provider



Linsay Jones


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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