Customer Relationship Apprenticeship STRAIGHTAHEAD UK LIMITED

STRAIGHTAHEAD UK LTD are looking for an exceptional individual as a Customer Relationship Apprentice. We are passionate about our company and looking for the right candidate to grow alongside our business. Duties would include making phone calls, building relationships with clients and most importantly, working together as a team.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage


    Appreciation benefits include; leaving early, paid for lunches, paid for team dinners, bonuses and incentive day prizes to win. 28 days Annual Leave holiday per year including Bank holidays. Extra days holiday after 1 years employment.

  • Working week

    Monday - Friday, 9.00am - 5.00pm with a 45 minute break for lunch and 2 x 15 minute paid for breaks.

    Total hours per week: 36.25

  • Expected duration

    15 Months

  • Possible start date

    06 Nov 2023

  • Date posted

    14 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include, but will not be limited to:

  • Making phone calls
  • Admin duties
  • Working as part of a team
  • On going training
  • Playing games

You’ll need to be able to think on your feet, work well on your own and be a strong team player. A terrific telephone mode and excellent basic knowledge would be advantageous, but you don’t need any previous experience, you will be taught everything that you’ll need to know to do the job, we just need the ‘right’ sort of personality to fit with our existing team.

Are you a person who generally:

  • Has an answer for everything
  • Likes helping people
  • Is happy
  • Has a ‘can do’ attitude
  • Has a good sense of humour
  • Is kind and thoughtful  

Then you might be just the person we are looking for to train.

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will work towards their Apprenticeship Standard in Customer Service Level 2

The successful candidate will be assigned a dedicated work-based trainer who will provide support and guidance throughout the course.

This is a work-based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. 

Course outline:

What is the expected career progression after this apprenticeship?

We have had great success in the past with our apprenticeships and every apprentice who has completed the course has been offered a full-time role starting at £12 per hour, with team leader progression available

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working


GCSE or equivalent English and Maths (Grade A*/9 – C/4) Essential

Things to consider

The candidate will need reliable transport to Billingborough NG34 0QA.

About the employer

Business to Business Lead generation agency. Calling prospects that our clients want to work with. We are NOT sales people, we are relationship builders who talk to prospects and start the relationship by taking the time to understand their needs. We work in a non-pressurised, non-competitive environment where you’re fully trained, supported and encouraged to be the best that you can be and where your achievements are very much appreciated.







NG34 0QA

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Training provider



Ruby or Margaret in the Apprenticeships Team

01522 876284

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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