Patient Co-ordinator Apprentice Southmead and Henbury Family Practice

Working as part of a team you will assist and direct patients in accessing appropriate service or healthcare professional in an efficient, and effective way. Managing the expectations of patients, carers, or guardians to provide a high standard of patient service. Communicate relevant information between patients and healthcare professionals.

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Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8.00am - 6.30pm. Shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key Responsibilities:

  • To support the Patient Services Manager in the delivery of safe and efficient responses to patient requirements
  • Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests
  • Making of appointments by telephone and at the reception desk, using a computerised system
  • Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required
  • Checking and completion of tasks as appropriate
  • Creation of new patient records
  • Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations
  • Maintain accurate records 

Other Responsibilities:

  • To understand performance targets and achieve agreed KPI’s
  • To ensure clinical resource and appointment allocation are used in the most effective way
  • To support with information on complaints, concerns and incidents, working with the relevant Manager to resolve them in effective and timely way
  • To support change to both the service and the structure of the Surgery
  • To undertake any other duties commensurate within the post holder’s role as requested by Surgery Manager/Patient Services Manager
  • Attending training and events organised by the Surgery or other agencies, where appropriate

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Underpinning skills, knowledge and behaviours

The training provider for this Apprenticeship will be City of Bristol College who will support you in working towards achieving your qualification.

What is the expected career progression after this apprenticeship?

  • Full Time Employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English & Maths (Grade 4 / C) Essential

Things to consider

Uniform Supplied.

About the employer

The GP Partners and their teams at Mendip Vale and Southmead & Henbury Family Practice have a shared belief in making a continued positive difference for patients and feel it is the right time to combine efforts and build upon the successes to date. We share a common goal in wanting to provide the best possible service for all our patients and ensuring their healthcare needs are met.


Southmead and Henbury Family Practice


Ullswater Road


BS10 6DF

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Training provider



Apprenticeship Team


Apprenticeship standard

Business administrator

Level 3 (A level)

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