Reception Administration Apprentice THE NANTWICH CLINIC LIMITED

Since 1999, The Nantwich Clinic has transformed the health and wellbeing of people around Nantwich, maintaining the lower limb and foot health of patients of all ages. An opportunity has arisen for a Receptionist/Administrator Apprentice to join and support a professional team! To ensure that the client has realistic expectations which can be met. Most services will require a course of treatment for optimum results, so more than one visit will be required most times.

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Closing date: 17 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,158.72

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Exact working days and hours TBC

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    02 Jan 2024

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000198334

  • Positions

    1 available

What you will do in your working day

The Role of Reception/Admin:

  • To welcome patients and visitors to the clinic by name and a smile without hesitation
  • To go above and beyond to ensure our patients and visitors are taken care of in the best possible manner
  • To ensure that the client has realistic expectations which can be met. Most services will require a course of treatment for optimum results, so more than one visit will be required most times
  • To be mindful of waste and the use of products
  • To be on top of stock replenishment and re-ordering
  • To keep on top of training for new products and services for the benefit of the patient for referral purposes
  • To keep all equipment and working areas clean and tidy, including the waiting areas
  • To fulfil your tasks in a timely manner. Deadlines are there to be met
  • To provide a welcoming and pleasant environment for clients and other team members
  • To arrive at work in good time wearing a clean pressed uniform and a clean, tidy appearance
  • To ask open ended questions to find out more about our patients' needs
  • To never "lose" a patient in the diary - always set recalls to keep in touch. We can't help patients if we're not in touch with them
  • To answer the phone within 4 rings where possible and to ensure missed calls are called back as soon as possible
  • To view work emails regularly throughout the day and respond within the hour
  • To view the clinic Teams throughout the day and keep up to date with tasks set, ensuring you meet target dates and marking off when complete
  • To participate in social media - both in the creation of posts, as well as liking and sharing, e.g., LinkedIn, Ticktock, Facebook, Instagram
  • To participate fully in team meetings

To make clients aware of all the services within the clinic which can benefit them and book them into other services and practitioners:

  • Pain Relief
  • Personal Training for muscle toning and weight loss or to gain strength and stamina
  • Muscle building/body shaping with the Embody System

Audiology:

  • Ear Wax removal and hearing tests/hearing aids
  • Foot and lower limb issues
  • Bladder strengthening with Emsella and Exilis Ultra femme 360 and Embody if required (core to floor)

Counselling:

  • Therapy service
  • Nutrition and Gut health
  • Aesthetics and Skin care
  • Health insurance
  • Injectables
  • Medik8 products
  • Collagen for joint pain and hair/skin/nail improvement

The training you will be getting

  • Level 3 Business Administrator Apprenticeship Standard
  • Level 2 Functional Skills in English and mathematics
  • Off-the-job training with the support of a work-based Tutor and a work-place mentor

END POINT ASSESSMENT:

  • Gateway - Portfolio of evidence Exam - Knowledge Test (comprising of 50 multiple choice questions)
  • Portfolio-based Interview
  • Presentation around Project/Improvement

What to expect at the end of your apprenticeship

  • The opportunity to further develop your administrative skills and a permanent role at The Nantwich Clinic upon completion of your Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Analytical skills, Communication skills, Customer care skills, Initiative, IT skills, Non judgemental, Organisation skills, Patience, Team working

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Mathematics (Grade 4) Desired

Things to consider

Working pattern: Monday-Friday 8.30-5.00 or Monday-Friday 10.30-7.00 Occasional Saturday work * To adhere to the employee code of conduct, see handbook. * To adhere to the clinic standards, policies and procedures within the employee handbook. * To take joint responsibility for the tidiness of the communal staff area including washing up. * To help other team members with tasks when needed, especially towards the end of the working day to ensure everyone is ready to leave together at the end of shift. * Ask for tasks if you have nothing to do. * Be prepared to help other team members, cleaning or any other tasks required.

About the employer

Since 1999, The Nantwich Clinic has transformed the health and wellbeing of people around Nantwich, maintaining the lower limb and foot health of patients of all ages. An opportunity has arisen for a Receptionist/Administrator to join and support a professional team!

Employer

THE NANTWICH CLINIC LIMITED

Address

The Nantwich Clinic

Newcastle Road, Stapeley

Nantwich

CW5 7EJ

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Training

Training provider

TOTAL PEOPLE LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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