Customer Service Practitioner Level 2 Apprentice DR HELEN FOWNES, DR PANKAJ SAKSENA & DR CLAIRE POPELY

A fantastic opportunity to join Pelaw Medical Practice is now available! Kick-start your career of progression within the medical sector today! You will be working closely with the reception team to provide a high-quality service to patients and stakeholders. If you thrive in a fast-paced environment, apply today!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday shifts vary between 9am-6pm. 37 hours per week

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    19 Oct 2023

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Maintain and monitor the practice appointment system. 
  • Process personal, telephone and e-requests for appointments. 
  • Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately. 
  • Signpost patients to the correct service. 
  • Initiating contact with and responding to, requests from patients, team members and external agencies. 
  • Clinically code data on EMIS Web. 
  • Photocopy documentation as required. 
  • Data entry of new and temporary registrations and relevant patient information as required. 
  • Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team. 
  • Manage all queries as necessary in an efficient manner. 
  • Carry out system searches as requested.  
  • Maintain a clean, tidy, effective working area always.  
  • Monitor and maintain the reception area and notice boards. 
  • Support all clinical staff with general tasks as requested. 
  • Any other roles relevant to post.

What training will the apprentice take and what qualification will the apprentice get at the end?

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Customer Service Practitioner Level 2 Apprenticeship qualification, with training how to: Contribute to the efficiency of an organisation through the support of functional areas, working across teams and resolving issues as requested.

What is the expected career progression after this apprenticeship?

Qualified as a Level 2 Customer Service Practitioner and a full time post is available for the right candidate.

Requirements and prospects

Desired skills and personal qualities

IT skills, Communication skills, Attention to detail, Customer care skills, Team Working, Patience


GCSE or equivalent Maths (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential

About the employer

Pelaw Medical Practice are a fantastic foot in the door to start your long-term career within the medical industry! Progression and development opportunities to follow and you will be guided by the supportive team around you! The Pelaw Medical Practice vision of the future is to continue to provide the best possible healthcare and education to me




Pelaw Medical Practice 7-8 Croxdale Tce Pelaw

NE10 0RR

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Oct 2023