Apprentice Patient Access Coordinator – Evelina Outpatients Receptionist GUY'S AND ST THOMAS' NHS FOUNDATION TRUST

Based in the Children’s Hospital, Evelina Outpatients is looking for a new Receptionist to join our busy administrative team. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of the children and their families.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    National Living/Minimum Wage depending on age.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts vary between 08:30-16:30 or 09:30-17:30 dependent on the reception area being covered.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    31 Oct 2023

  • Date posted

    7 days ago

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000198244

  • Positions

    1 available

What will the apprentice be doing?

Duties & Responsibilities 

As a Patient Access Coordinator Receptionist, you will be the first point of contact for patients and service users providing an in-depth knowledge of arranging procedures & operations for your specialty. This includes working closely with clinical staff, patient bookings, report distribution/typing and answering queries via phone and email. 

Main Duties 

  • Be the first point of call for all patient access queries for within the Trust.
  • Welcome patients and their families to their appointments.
    Support the nursing and other clinical teams to ensure a smooth and efficient service is provided for patients in the outpatient areas.
  • Ensure appointment outcomes are updated and the next steps for patients are clear.
  • Provide a polite and efficient point of contact for patients both face to face and over the telephone.
  • Ensure that each patient is treated as an individual and their individual needs are met (i.e.: any needed support is in place for their appointment, such as interpreting support).
  • Provide a welcoming and efficient reception service and to put patients at their ease.
  • Ensure that patients and visitors are well informed and that messages are communicated promptly.
  • Respond to enquiries in a courteous and efficient manner.
  • Ensure all patients’ demographic details are checked with the patient and any amendments/corrections are made in an accurate and timely fashion.
  • Administer the clinic using the clinical system as per the department protocols.
  • Ensure that all data is inputted accurately into the clinical system in a timely manner.
  • Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics.
  • Escalate any issues where appropriate to Team Leaders or Managers.
  • You will also work closely with the clinical team and specialty management teams.

Training

You will receive full training on our IT systems to support you to complete your role effectively. You will also complete all mandatory training including Information Governance, Health & Safety and Fire training.

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprenticeship Programme: Business Administrator

Level: 3
Duration: 15 months
Course Type: Apprenticeship Standard

Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your work place.

Units Covered:

The Apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.

 These are grouped into 3 themes which complement each other and are as follows:

  • Core Business & Administration
  • Managing Self & Personal Skills
  • Using Resources & Achieving Results.
    Assessment

After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme.

After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. 

  • End-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship.
  • End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met.
  • Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.
    Functional Skills

Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’s A* – C or equivalents in English and Maths).

What is the expected career progression after this apprenticeship?

At the end of your apprenticeship, there may be opportunity for you to apply for a permanent Band 3 position within in our team, or in other similar Band 3 roles across Evelina services or the Trust. Should you wish to progress further, there may be opportunity to apply for a Band 4 Team Leader role, or Patient Pathway Coordinator role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience, Punctual

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 13,200 staff; an annual turnover of more than £1.2 billion; and 1.2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence. We provide a full range of hospital services for our local communities and community services for patients in Lambeth and Southwark. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women’s and orthopaedic services, and we are home to the Evelina Children’s Hospital. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities. We are part of King’s Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between one of the world’s leading research-led universities and three of London’s most successful NHS Foundation Trusts. Our AHSC is one of only five in the UK and consists of King’s College London and Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer

GUY'S AND ST THOMAS' NHS FOUNDATION TRUST

Address

Evelina London Children's Hospital London

Westminster Bridge Road

London

SE1 7EH

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Training

Training provider

HAWK MANAGEMENT (UK) LIMITED

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2023