Apprentice Patient Access Coordinator – Evelina Outpatients Receptionist GUY'S AND ST THOMAS' NHS FOUNDATION TRUST
Based in the Children’s Hospital, Evelina Outpatients is looking for a new Receptionist to join our busy administrative team. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of the children and their families.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Oct 2023
Apprenticeship summary
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Annual wage
£10,296.00 to £20,319.00
National Living/Minimum Wage depending on age.
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Minimum Wage Rates -
Working week
Shifts vary between 08:30-16:30 or 09:30-17:30 dependent on the reception area being covered.
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
31 Oct 2023
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Date posted
7 days ago
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000198244
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Positions
1 available
What will the apprentice be doing?
Duties & Responsibilities
As a Patient Access Coordinator Receptionist, you will be the first point of contact for patients and service users providing an in-depth knowledge of arranging procedures & operations for your specialty. This includes working closely with clinical staff, patient bookings, report distribution/typing and answering queries via phone and email.
Main Duties
- Be the first point of call for all patient access queries for within the Trust.
- Welcome patients and their families to their appointments.
Support the nursing and other clinical teams to ensure a smooth and efficient service is provided for patients in the outpatient areas. - Ensure appointment outcomes are updated and the next steps for patients are clear.
- Provide a polite and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (i.e.: any needed support is in place for their appointment, such as interpreting support).
- Provide a welcoming and efficient reception service and to put patients at their ease.
- Ensure that patients and visitors are well informed and that messages are communicated promptly.
- Respond to enquiries in a courteous and efficient manner.
- Ensure all patients’ demographic details are checked with the patient and any amendments/corrections are made in an accurate and timely fashion.
- Administer the clinic using the clinical system as per the department protocols.
- Ensure that all data is inputted accurately into the clinical system in a timely manner.
- Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics.
- Escalate any issues where appropriate to Team Leaders or Managers.
- You will also work closely with the clinical team and specialty management teams.
Training
You will receive full training on our IT systems to support you to complete your role effectively. You will also complete all mandatory training including Information Governance, Health & Safety and Fire training.
What training will the apprentice take and what qualification will the apprentice get at the end?
Apprenticeship Programme: Business Administrator
Level: 3
Duration: 15 months
Course Type: Apprenticeship Standard
Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your work place.
Units Covered:
The Apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.
These are grouped into 3 themes which complement each other and are as follows:
- Core Business & Administration
- Managing Self & Personal Skills
- Using Resources & Achieving Results.
Assessment
After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme.
After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place.
- End-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship.
- End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met.
- Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.
Functional Skills
Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’s A* – C or equivalents in English and Maths).
What is the expected career progression after this apprenticeship?
At the end of your apprenticeship, there may be opportunity for you to apply for a permanent Band 3 position within in our team, or in other similar Band 3 roles across Evelina services or the Trust. Should you wish to progress further, there may be opportunity to apply for a Band 4 Team Leader role, or Patient Pathway Coordinator role.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C/9-4) Essential
About the employer
Employer
GUY'S AND ST THOMAS' NHS FOUNDATION TRUST
http://www.guysandstthomas.nhs.uk/
Address
Evelina London Children's Hospital London
Westminster Bridge Road
London
SE1 7EH
Training
Training provider
HAWK MANAGEMENT (UK) LIMITED
Apprenticeship standard
Business administrator
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Oct 2023