Apprentice HR Advisor / Administrator PARK CITY CONSULTING LTD

Do you want a role which is focused on helping business owners and managers comply with the latest employment legislation, best practice and case law, whilst applying your HR skills and knowledge to improve businesses and managers performance.? Do you want a career in HR, with the potential to become a HR Business Partner for Park City?

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage

    £9,609.60

    We have stated National Minimum Wage for Apprentices,However we would review and offer an appropriate higher rate with consideration to the candidates current experience, existing salary, if currently employed and strength of the application.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The working week is 9 am to 5 pm . Monday to Friday. No weekend working One hour unpaid lunch break. Free parking in private car park Office location. CO7 7PL

    Total hours per week: 35

  • Expected duration

    26 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Higher
    Level 5 (Higher national Diploma)

  • Reference number

    VAC1000198133

  • Positions

    2 available

What will the apprentice be doing?

Responsible for the management of the client telephone and email helpline service provision along with project work generated by the HR Business Partner Team. 

  • To provide exceptional service to our clients in all aspects of work in line with our Company Values and Behaviours
  • To always promote the Company at every opportunity and project a professional image
  • To provide confidential, accurate and efficient administration support to Human Resources and Health and Safety teams, to ensure that client deadlines are met along with specific task deadlines as determined by the Business Partners
  • To continue your CIPD level training supported by our HR Business Partners, HR Operations manager and “on the job” experience from the provision of HR support to Park City’s Clients

Key Duties and Responsibilities:

  • To provide telephone and email helpline advice to clients on employee relations matters, including discipline, grievance, absence, TUPE etc as required and to record and evidence all advice using the Company CRM system
  • The effective and efficient communication of client issues to the lead Business Partner
  • To contact clients to clarify open issues to complete Handbooks and employment contracts in the required time, on behalf of the HR Business Partner
  • To ensure that all activities completed are entered onto our CRM System daily including logging calls and emails and ensuring contact details and dates held on the system are kept up to date
  • To occasionally work outside normal office hours and reasonable additional hours to ensure completion of tasks, this will include hours prior to office opening hours, evenings, and weekends
  • To cover administration for the HR and H&S team during planned/unplanned absences and peaks in workload as below

Human Resources Administration:

  • Producing Contracts and Offer letters accurately and efficiently, including preparing and producing mail merges for contracts of employment
  • Updating and producing Company Handbooks for clients as requested by HR Business Partners and contact clients to clarify open issues to complete Handbooks and employment contracts in the required time, on behalf of the Business Partner
  • To proofread, check and approve final drafts of clients’ company Handbooks and employment contracts
  • To assist with taking minutes for the HR Business Partners at employee relations meetings, such as disciplinary and grievance hearings
  • Responding to client requests for HR Administration

What training will the apprentice take and what qualification will the apprentice get at the end?

As part of your role, you will study a HR consultant partner, Level 5 (Higher national diploma) course. 

This will be achieved by on-the-job training and experience, modules and study sessions with our Learning Provider based in Colchester. 

Study time will be allocated as part of your job role. 

This is a full time employed position based in our offices in Ardleigh Colchester, CO7 7PL. 9 am to 5pm, five days a week. 

What is the expected career progression after this apprenticeship?

Our intention is to invest in the best and most suitable candidate, initially you will follow a CIPD level 5 course, work place related study and assessment with online tutors and supported by our team of HR Business Partners, a nineteen month course, whilst you’re fully employed as our HR Advisor and Administrator supporting our team and benefiting from their professional activities as part of your studies. After successful completion your role, you would develop your career further to include studying further to CIPD level 7, whilst assuming the expanded role of HR Advisor and Administrator, managing a portfolio of clients and providing direct services to our clients, in addition your CPD would include attendance at relevant CIPD and ACAS workshops and specific targeted training courses.

Ultimately with experience and further internal development, assuming excellent performance, Park City would then support further professional development with the destination being an HR business partner, managing a full portfolio of clients and taking responsibility for contract service delivery. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

This is an office based role and would not provide the flexibility of Home working. We are based Just outside colchester, you will need your own transport to travel daily to work, we have free parking. This role requires a confident and customer service focused individual as the main purpose is the provision of HR advice to clients.

About the employer

Who is Park City Consulting? Here at Park City Consulting, we pride ourselves on developing relationships built on trust and maintaining mutually beneficial and long-term business partnerships through the delivery of our exceptional service. We have a loyal client base of over 200 companies, and a turnover of around £1.3m, all in addition to boasting a 90% client retention rate year on year, through being the best people in the business. Established in 1997, Park City Consulting has been providing outsourced HR Consulting, Health & Safety services and training & development courses for businesses across the nation. We are a trusted business ally, supporting our clients with bespoke advice and guidance, whenever and wherever they need it. We work with businesses across the UK and deliver training courses from the Park City Consulting HQ, based in the heart of Essex. Our team assists companies to navigate, keeping up to date with and implementing Employment Law and Health & Safety legislation, allowing business owners and managers to focus on managing their business direction.

Employer

PARK CITY CONSULTING LTD

Address

Park City Consulting Ltd

Vale View Business Units, Unit 1 Oak House, Crown Lane South

Ardleigh

CO7 7PL

Contact

Timothy Price

tim.price@parkcity.co.uk

07710590420

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Training

Training provider

COLCHESTER INSTITUTE

Apprenticeship standard

HR consultant partner

Level 5 (Higher national Diploma)

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