Business Administrator Apprentice / Receptionist Bridge Street Surgery

Bridge Street Surgery are offering the chance for a candidate to take part in a Business Administrator/Receptionist Apprenticeship. Working in a friendly and fast paced environment, the successful candidate will be providing support to the team at different levels in the process. You’ll be working alongside a team of people who thrive in a busy atmosphere. The warm feel of the staff makes for a great place to work.

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Closing date: 11 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. (Shifts to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The duties and responsibilities involved in this role will involve: 

  • Answering the telephone in a professional and helpful manner
  • Responsible for co-ordinating the correspondence from patients
  • Meeting and greeting patients
  • Taking repeat prescription orders from patients and processing them
  • Dealing with on-line queries from patients and processing to the right person
  • General administrative duties including typing correspondence by e-mail and letter
  • Entering data onto internal systems with a high level of accuracy and speed
  • Batch texting to patients for re-calls etc
  • Assisting the team Secretary/PA with duties as and when required
  • Any other duties requested by the line manager

The training you will be getting

  • Training will be at North Lindsey College where you will access a wide range of facilities on offer
  • Day release 
  • You will undertake The Level 3 Business Administration Apprenticeship Standard

  • You will undertake Functional Skills for English and/or Maths if needed 
  • You will undertake both on and off the job training by a team of industry qualified professionals to give you the best skills, knowledge, and experience

What to expect at the end of your apprenticeship

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

There are various positions within the surgery. You can progress to secretarial, work flow, and medical records administrator or train to work in the dispensary, it is not just answer the telephones and dealing with patients that come into the surgery.

Applicants must be 18+ due to insurance reasons. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English, Math and ICT (Grade C/4 and above) Essential

Things to consider

You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

We are a dispensing Practice in the market town of Brigg. We currently have 2 partners and 4 salaried Gp’s alongside Nurses and Healthcare Assistants. We have around 7,200 patients at the moment, and we are a busy surgery and we use a lot of different IT systems alongside our clinical system. We are part of Northcare Primary Care Network which is a collaboration of three Practices who we work closely with.


Bridge Street Surgery




DN20 8NT

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Toni Bryan

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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