Apprentice People Team (HR) Assistant (Customer Service Practitioner Apprenticeship LV2) emh group

An excellent opportunity has arisen for an apprentice to work in our People Team, based in Coalville, Leicestershire. Working alongside our experienced People Team, you will be mentored and supported to learn all aspects of human resources including recruitment, selection, and supporting all aspects of the employee lifecycle.

Sign in to apply

Closing date: 30 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    9.00am – 5.00pm Monday - Friday

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    12 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

An excellent opportunity has arisen for an apprentice to support the work of the People Team (HR), based in Coalville. Working alongside our experienced People Team, you will be mentored and supported to learn all aspects of human resources.  

The apprentice will play an important team role in the day-to-day operations of the department and will develop a broad range of general HR and administration skills such as recruitment, selection, HR projects, updating our HR Information System and helping administer processes that support our employee lifecycle.

Duties to include:

  • Manage the People Team email inboxes
  • Provide great customer service in response to telephone and face to face queries
  • Data inputting and maintenance of HR data base (Cascade)
  • General administration duties including photocopying, scanning and online filing of documents
  • Produce documents on behalf of the People Team to support the employee life cycle
  • Administration of any benefit schemes e.g., adding new starters and removing leavers on the health cash plan
  • Carry out telephone exit interviews
  • Provide administration support for any annual processes and/or projects e.g., DBS renewals

Recruitment Administration:

  • Act as first point of contact for candidates in respect of all recruitment queries
  • Liaise with the recruiting manager to draft and produce adverts and advertise vacancies through our recruitment system (Recruitment +) and other publications as requested
  • Manage candidate applications through the recruitment system
  • Onboarding candidates through the recruitment system. Issuing pre-offer and offer paperwork and conducting pre-employment checks
  • Produce ID badges for new starters
  • Maintain confidentiality at all times and handle all information in accordance with the People Data Protection policy

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service apprenticeship
  • Functional Skills in maths, English if required
  • GDPR
  • Health & Safety/Diversity
  • Other Internal training events as required

Customer service practitioner
Level 2 (GCSE)

What is the expected career progression after this apprenticeship?

It is expected that upon completion of the apprenticeship there may be an opportunity to progress further within the organisation onto a suitable pathway.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 4 and above) Desired
GCSE or equivalent Maths (Grade 4 and above) Desired

Things to consider

It is important that the successful candidate is able to respect the confidential nature of personal information and privacy. There will be a variety of duties across a number of departments within the People Team and therefore occasional visits to other sites within the region may be required.

About the employer

With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.


emh group


Memorial House

Whitwick Business Park


LE67 4JP

You must have JavaScript enabled to view a map of the location


Training provider



The Apprenticeship Works


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.