Apprentice People Team (HR) Assistant (Customer Service Practitioner Apprenticeship LV2) emh group
An excellent opportunity has arisen for an apprentice to work in our People Team, based in Coalville, Leicestershire. Working alongside our experienced People Team, you will be mentored and supported to learn all aspects of human resources including recruitment, selection, and supporting all aspects of the employee lifecycle.
Closing date: 30 Oct 2023
Apprenticeship summary
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Annual wage
£18,964.40
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Working week
9.00am – 5.00pm Monday - Friday
Total hours per week: 35.0
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Expected duration
18 Months
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Possible start date
01 Nov 2023
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Date posted
12 Sep 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000197892
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Positions
1 available
What will the apprentice be doing?
An excellent opportunity has arisen for an apprentice to support the work of the People Team (HR), based in Coalville. Working alongside our experienced People Team, you will be mentored and supported to learn all aspects of human resources.
The apprentice will play an important team role in the day-to-day operations of the department and will develop a broad range of general HR and administration skills such as recruitment, selection, HR projects, updating our HR Information System and helping administer processes that support our employee lifecycle.
Duties to include:
- Manage the People Team email inboxes
- Provide great customer service in response to telephone and face to face queries
- Data inputting and maintenance of HR data base (Cascade)
- General administration duties including photocopying, scanning and online filing of documents
- Produce documents on behalf of the People Team to support the employee life cycle
- Administration of any benefit schemes e.g., adding new starters and removing leavers on the health cash plan
- Carry out telephone exit interviews
- Provide administration support for any annual processes and/or projects e.g., DBS renewals
Recruitment Administration:
- Act as first point of contact for candidates in respect of all recruitment queries
- Liaise with the recruiting manager to draft and produce adverts and advertise vacancies through our recruitment system (Recruitment +) and other publications as requested
- Manage candidate applications through the recruitment system
- Onboarding candidates through the recruitment system. Issuing pre-offer and offer paperwork and conducting pre-employment checks
- Produce ID badges for new starters
- Maintain confidentiality at all times and handle all information in accordance with the People Data Protection policy
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service apprenticeship
- Functional Skills in maths, English if required
- GDPR
- Health & Safety/Diversity
- Other Internal training events as required
Customer service practitioner
Level 2 (GCSE)
What is the expected career progression after this apprenticeship?
It is expected that upon completion of the apprenticeship there may be an opportunity to progress further within the organisation onto a suitable pathway.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4 and above) Desired
Things to consider
About the employer
Employer
emh group
Address
Memorial House
Whitwick Business Park
Coalville
LE67 4JP
Training
Training provider
P.T.P. TRAINING LIMITED
Contact
The Apprenticeship Works
ptprecruits@ptp-training.co.uk
01922651100
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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