Apprentice – Customer Service Administrator NATIONAL BROADBAND LIMITED

Your role involves ensuring that customer interactions with the company are positive and leave them satisfied. This entails handling customer phone calls, addressing their questions and concerns, and helping process their orders, all while remaining courteous and professional.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage

    £14,500.00

  • Working week

    Mon- Fri, hours TBC.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    12 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000197876

  • Positions

    1 available

What will the apprentice be doing?

Responsibilities:

  • Ensuring positive customer interactions and satisfaction with the company.
  • Handling incoming customer phone calls, addressing enquiries and issues.
  • Assisting customers with their account setups accurately and efficiently.
  • Maintaining a polite and professional demeanour while interacting with customers.
  • Providing timely and accurate information to customers regarding products or services.
  • Resolving customer issues and concerns promptly and effectively.
  • Working with other team members to optimise the customer experience.
  • Keeping records of customer interactions and transactions.
  • Continuously improving knowledge of products, services, and company policies.
  • Adhering to established procedures and guidelines for customer support.
  • Your day to day contact will be our Senior Accounting Administrator who will also oversee your training.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service L3

What is the expected career progression after this apprenticeship?

We want to help you grow in your career by supporting you as you complete the customer service levels. We'll keep supporting you if you choose to take your studies even further into management. As our company continues to grow, we have exciting plans to expand our operations, creating opportunities for more management positions and other areas if they’re of interest. Expect task variety each day giving you a great opportunity to quickly learn and become skilled in various aspects of the job.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Problem solving skills, Analytical skills

Qualifications

GCSE or equivalent 4 (Grade 9) Essential

Things to consider

In this role you will learn a huge amount early on and it may feel a little daunting. Expect a day to day with a lot of variety so the ability to prioritise and organise your days/weeks will be an important skill to focus on. Don’t worry as you’ll have experienced team members around to support you throughout and ensure you feel comfortable.

About the employer

We provide homes and businesses with the broadband speed they’ve been waiting for. Nobody should have to wait for good broadband. We use 4G and 5G-based technology to ensure every property can enjoy a fast, reliable internet connection. Our technology doesn’t rely on the UK’s fibre network or landlines of any kind. This means that homes and businesses aren’t left waiting for years or saddled with huge set-up costs, just to be able to enjoy the benefits of the modern internet. You’ll be joining a young, small team in our office near Brent Cross.

Employer

NATIONAL BROADBAND LIMITED

Address

Eurostat Distribution Ltd, Unit 3, Phoenix Park, Apsley Way

London

NW2 7LN

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Training

Training provider

THE WKCIC GROUP

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2023