Apprentice – Customer Service Administrator NATIONAL BROADBAND LIMITED
Your role involves ensuring that customer interactions with the company are positive and leave them satisfied. This entails handling customer phone calls, addressing their questions and concerns, and helping process their orders, all while remaining courteous and professional.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Oct 2023
Apprenticeship summary
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Annual wage
£14,500.00
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Working week
Mon- Fri, hours TBC.
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
09 Oct 2023
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Date posted
12 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000197876
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Positions
1 available
What will the apprentice be doing?
Responsibilities:
- Ensuring positive customer interactions and satisfaction with the company.
- Handling incoming customer phone calls, addressing enquiries and issues.
- Assisting customers with their account setups accurately and efficiently.
- Maintaining a polite and professional demeanour while interacting with customers.
- Providing timely and accurate information to customers regarding products or services.
- Resolving customer issues and concerns promptly and effectively.
- Working with other team members to optimise the customer experience.
- Keeping records of customer interactions and transactions.
- Continuously improving knowledge of products, services, and company policies.
- Adhering to established procedures and guidelines for customer support.
- Your day to day contact will be our Senior Accounting Administrator who will also oversee your training.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service L3
What is the expected career progression after this apprenticeship?
We want to help you grow in your career by supporting you as you complete the customer service levels. We'll keep supporting you if you choose to take your studies even further into management. As our company continues to grow, we have exciting plans to expand our operations, creating opportunities for more management positions and other areas if they’re of interest. Expect task variety each day giving you a great opportunity to quickly learn and become skilled in various aspects of the job.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
NATIONAL BROADBAND LIMITED
Address
Eurostat Distribution Ltd, Unit 3, Phoenix Park, Apsley Way
London
NW2 7LN
Training
Training provider
THE WKCIC GROUP
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Oct 2023