Medical Administration Apprentice THE JESSOP MEDICAL PRACTICE

Fantastic opportunity to work within a successful and busy medical centre to support the team in upholding a quality driven service to all. You will answer incoming phone calls, transferring calls or dealing with the callers request appropriately, process requests for information i.e., SAR, insurance/solicitor's letters and DVLA forms, plus more.

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Closing date: 28 Feb 2024

Apprenticeship summary

  • Annual wage

    £10,158.72 to £20,048.08

    National minimum wage according to age is offered for this opportunity

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday on a shift rota between the hours of 7.30am and 6.30pm

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    29 Mar 2024

  • Date posted

    12 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Answer patient queries both in person and over the telephone, including results of investigations, hospital appointments and give advice on administrative matters. Referring to other members of the Practice Team where appropriate
  • Prepare repeat prescriptions on computer in readiness for the doctors’ authorisation and signature. Review needs for follow-up according to Practice protocols and action as needed
  • Ensure the Task list is actioned in a timely and effective manner
  • Liaise effectively with doctors, nurses and other Practice staff including attached professional staff such as midwives, district nurses and health visitors, other external agencies such as the CCG, hospitals, chemists, social services, to ensure relevant information is passed on appropriately
  • Processing incoming and outgoing mail
  • File and store records as required
  • Photocopy documentation as required
  • Process letters as requested
  • Data entry of new and temporary registrations and relevant patient information
  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
  • Process referrals to external agencies such as secondary care
  • Input data into the patient’s healthcare records as necessary
  • Action tasks
  • Process requests for information i.e., SAR, insurance/solicitor's letters and DVLA forms
  • Process incoming e-test results, ensuring they are referred to the relevant clinician
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Procession online consultations
  • Manage all administrative queries as necessary
  • Support all clinical staff with general administrative tasks as requested

The training you will be getting

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.

What to expect at the end of your apprenticeship

There is the potential to secure permanent employment upon successful completion of your apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

GP Surgeries are busy environments with occasional challenging and unpredictable situations occurring

About the employer

Our aim is to provide friendly, personal and effective health care. We endeavour to treat all our patients fairly to meet their needs in an appropriate way and as promptly as possible. Our staff should treat everyone courteously and we would ask that patients help us by being polite when they contact us at the surgery.







DE55 1LU

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Alyce Hunt


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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