Optical Assistant / Customer Service Apprenticeship MIKE CEES OPTICIANS LTD

Mike Cees Opticians a friendly Independent Specialist Opticians practice located in the Redfield area of Bristol is seeking a reliable team player to join our practice in a customer service/receptionist apprenticeship role. You will be booking in clients either via telephone or the online system, plus more.

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Closing date: 15 Oct 2023

Apprenticeship summary

  • Annual wage

    £8,785.92

    Bonus scheme for identifying and successfully Allocating prospective patients to Our enhanced eye appointments

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday, 9.00am to 5.30pm. Wednesday, 9.00am to 5.30pm. Thursday, 9.00am to 5.30pm. Fridays, 1.00pm to 5.30pm. Alternate Saturdays, 9.00am to 1.00pm.

    Total hours per week: 32.0

  • Expected duration

    12 Months

  • Possible start date

    19 Oct 2023

  • Date posted

    11 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000197622

  • Positions

    1 available

What will the apprentice be doing?

The job will involve on-site training and coaching from the training provider. In addition, skills will be acquired through on-the-job training. Job description involves:

  • Booking service user appointments by telephone or online
  • Dealing with patient enquires
  • General practice administration
  • Minor spectacle repairs with some additional training

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Whilst undertaking this job, the candidate will be working towards a Customer Service Practitioner Level 2 qualification
  • Functional skills in maths and English (if required)
  • How training will be delivered is to be confirmed 

What is the expected career progression after this apprenticeship?

  • Upon successful completion of this program the candidate could take on a full-time Optical receptionist role

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Number skills, Team working, Initiative, Physical fitness, Friendly

Qualifications

GCSE or equivalent Maths, English and any three additional subjects (Grade 4 and above) Desired

Things to consider

Will suit a candidate living in and around the Redfield, St George BS5 area. making travel to and from work easier

About the employer

Mike Cees Opticians is a friendly Specialist Practice. We aim to offer excellence in our Provision of community based eye care. Our practice is located in Redfield Bristol

Employer

MIKE CEES OPTICIANS LTD

Address

122 CHURCH ROAD

REDFIELD

BRISTOL

BS5 9HH

Contact

Jenifer Ogidi

MikeCees.opticians@blueyonder.co.uk

07970371949

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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