Travel Consultant Apprenticeship Hays Travel North West

Start an exciting career in the travel industry as an apprentice at one of our retail branches. If you are passionate about customer service, this is an exciting opportunity for you. The role involves meeting and greeting customers. Answering telephone calls. Taking and answering customer questions and queries.

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Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage


    From April 2023 £5.28 an hour

  • Working week

    Monday - Saturday, 9.00am - 5.30pm/17.30 with a day off during the week, which is changeable. Maybe some Sunday when in peak sales season.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    11 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

What it’s like to work for us?

Whichever branch you work in, our people are always at the heart of everything we do.

We offer the Travel Consultant training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties.

Plus, there are opportunities to travel abroad on educational trips.

All elements involved in being a Travel Consultant will be covered. The successful apprentice will gradually take on more tasks and responsibilities as they progress and develop in their role.

  • Meeting and greeting customers
  • Answering telephone calls
  • Taking and answering customer questions and queries
  • Selling products and service to meet customer needs
  • Administration
  • Marketing instore and on social media
  • Assisting with customer events
  • Team meetings and on the job and off training

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Travel Consultant Standard Level 3 

The apprenticeship programme will consist of:

  • A fully embedded induction programme delivered by the employer and provider
  • Allocation of a  tutor/mentor who will visit you in the workplace on a regular basis
  • Off-the-job education, training and on-line learning provided by the provider at one of our training centres or at employer’s premises
  • On the job training delivered by the employer
  • Quarterly formal progress review meetings with your Tutor/mentor and employer

The apprenticeship structure:

The apprenticeship standard has two parts:

The Learning Journey – this incorporates the skills, knowledge and behaviours that are essential to the role, employer and industry

  • It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and where necessary any additional support to the apprentice
  • Specific technical knowledge and skills training is provided by the employer. During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment

The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge and behaviours to be able to complete their end-point assessment

The End-Point Assessment – this takes place at the end of the programme and consists of 1- 4 of the following (depending on the standard):

  • Professional Discussion
  • Observation
  • Portfolio of evidence
  • Written exam
  • Multiple choice test- Knowledge Test
  • Apprentice showcase- My Journey
  • Competency based Professional Discussion
  • Quality assessment

Functional Skills – This part of the programme provides those apprentices who have not achieved GCSEs in English and maths or equivalent the opportunity to gain a qualification in English, mathematics, and ICT.

Those candidates that have achieved GCSEs or equivalent in these subjects may be exempt from taking functional skills at level 2.

What is the expected career progression after this apprenticeship?

  • To become a valued member of the Hays Travel team

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Enthusiastic, Friendly, Desire to learn, Motivated


GCSE or equivalent maths and English (Grade 4 or above) Essential

Things to consider

Working in a fast-paced customer facing role.

About the employer

Just Go Travel have 46 shops in the Northwest and North Wales, with over 200 staff and a franchise agreement with Hays Travel, the UK's largest travel agency. We work closely providing excellent customer service along with products and services that exceed our customers’ needs. We take pride in delivering first class support and training, to enable them to reach their full potential. Our Apprentices progress in their careers and many are now part of our management team.


Hays Travel North West


2 Swine Market




Andrea Fielding


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Training provider


Apprenticeship standard

Travel consultant

Level 3 (A level)

Before you apply

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