Customer Sales Support Apprentice INTERTRONICS

This role provides assistance and support to our Customer Sales Support Team and engages with many departments in the company. The role is office-based in Kidlington, Oxfordshire. An apprentice in our small, family-owned company can expect to be involved in lots of different areas of the business. The role will involve interaction with customers via email and over the phone daily, as well as communication between our different departments.

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Closing date: 03 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Bonus scheme based on company-wide sales targets plus additional benefits e.g. private medical insurance & pension scheme.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Flexible working hours between 8.00am and 5.00pm (must be in the office between 9.00am - 4.00pm), Monday - Friday. (Shifts and Breaks TBC)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    14 Oct 2023

  • Date posted

    07 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000196903

  • Positions

    1 available

What will the apprentice be doing?

The role involves a variety of computer-based tasks, Including:

  • Adding orders to our ERP system & amending existing order delivery dates
  • Handling customer queries regarding open and closed orders, generating quotes and responding to stock enquiries
  • Interacting with customers via email and over the phone daily, as well as communicating between our different departments

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administrator Apprenticeship Standard
  • Functional Skills in maths and English, if required
  • Located in Kidlington, Oxford
  • Experience working for a small family-owned company with exposure to lots of different business areas

What is the expected career progression after this apprenticeship?

  • This apprenticeship could lead to a full-time position within our business after the placement has ended

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Analytical skills, Logical, Team working

Qualifications

GCSE or equivalent English (Grade Level 4) Desired
GCSE or equivalent Maths (Grade Level 4) Desired

About the employer

We are a distributor of adhesives and protective materials, and the requisite application and curing equipment, to technology manufacturing companies in the UK and Ireland, including leading-edge companies in electronics, medical devices, aerospace, F1 and automotive. As a supplier to companies on the cutting edge of technology manufacturing, we help bring innovations to life that will change the world. We are incurably curious, and thrive on helping our customers find ways to put things together effectively, improve their productivity, and achieve strong return on investment. It’s exciting and rewarding. No two days are the same.

Employer

INTERTRONICS

Address

12A Station Field Industrial Estate

Kidlington

OX5 1JD

Contact

Teresa Nee

teresa.nee@intertronics.co.uk

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Training

Training provider

ACTIVATE LEARNING

Apprenticeship standard

Business administrator

Level 3 (A level)

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