Customer Services Apprentice UCALL TELECOM LTD

A Customer Services Apprentice (Level 2) is required. A leading telecommunications company based in Redditch are are expanding their team due to contracts and growth! We are now looking to take on new members to there customer service tele-sales team! If this is something that you could see yourself in Apply! Duties include: updating customer details, keeping a record of calls and relevant details and closing sales deals.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9.00 am - 5.00pm Monday -Friday.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    10 Oct 2023

  • Date posted

    07 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000196791

  • Positions

    1 available

What will the apprentice be doing?

  • Updating customer details.
  • Keeping a record of calls and relevant details.
  • Closing sales deals.
  • Assisting in resolving customer complaints/disputes.
  • Providing information to customers.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Services Level 2 Standard.

What is the expected career progression after this apprenticeship?

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
  • Potential for full time employment on successful completion of the apprenticeship.
  • Transferable skills that are invaluable in the wider world of work.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 3) Essential
GCSE or equivalent Math's (Grade 3) Essential

Things to consider

How will you get to this place of work.

About the employer

Since we started uCall in 2009, we’ve had one mission; support UK businesses and schools by providing technology they can rely on. We provide unified communications solutions, that bring together all of your business technology in one place. Including business phone systems, lines, calls, broadband, Wi-Fi, CCTV, IT and mobile services.

Employer

UCALL TELECOM LTD

Address

57D HEMMING ROAD

WASHFORD HEATH IND ESTATE

REDDITCH

B98 0DH

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Training

Training provider

JUNIPER TRAINING LIMITED

Contact

Jamie Flello Martinez

jamie.flellomartinez@junipertraining.co.uk

07961809364

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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