Business Admin Apprentice LivingCare Group
LivingCare Group are offering the chance for a candidate to take part in a Business Administration Apprenticeship. This role will be one of the faces for our patients contacting us, both face to face, by phone and by email. You should be actively able to multi-task and maintain high customer service standards. This role is responsible for the administration of post-clinic documentation, follow-up and patient correspondence in what can be a busy environment.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 20 Oct 2023
Apprenticeship summary
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Annual wage
£10,296.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday shifts between 8am and 6pm. (TBC)
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
23 Oct 2023
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Date posted
07 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000196764
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Positions
1 available
What will the apprentice be doing?
- Managing booking of appointments
- Managing waiting times and escalating where appropriate
- Ensuring delivery of company KPIs
- Managing clinic waiting lists in line with treatment targets
- Ensuring compliance of clinics within company KPI tolerance
- Following up from any patient referrals
- Making onward referrals where required
- Responding to enquiries over email
- Managing patient booking follow up from clinics
- Ensuring patient satisfaction
- Admin related to patient appointments
- Entering and fulfilling all Systmone requirements
- Ensuring all processes are completed for patients booking appointments with LivingCare
- Keeping track on waiting times and escalating where appropriate
- Any responsibility within the customer service function
- Greeting patients at clinic
- Organising and managing their learning time
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator (an industry recognised Qualification) delivered via monthly Tutor led workshops (live, virtual 3 – 5 hour sessions), self-led study (assignments, worksheets, projects) blended learning and development activities, ALL, within the workplace.
What is the expected career progression after this apprenticeship?
As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there could be the potential of a permanent post within the business. 95% of our apprentices have stayed with us at LivingCare something we are very proud of. If you showcase your skills and commitment to the company, yourself, and the team, we like to keep our apprentices with us after qualification.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
LivingCare Group
Address
4215 PARK APPROACH
LEEDS
LS15 8GB
Training
Apprenticeship standard
Business administrator
Level 3 (A level)
Employer's Application Instructions
Please complete the application form and of course attach your CV. This will give us the best chance of being able to contact you. Your CV should be a word document or pdf that we will be able to edit if we decide to take your application further- not an image.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 20 Oct 2023