Business Admin Apprentice LivingCare Group

LivingCare Group are offering the chance for a candidate to take part in a Business Administration Apprenticeship. This role will be one of the faces for our patients contacting us, both face to face, by phone and by email. You should be actively able to multi-task and maintain high customer service standards. This role is responsible for the administration of post-clinic documentation, follow-up and patient correspondence in what can be a busy environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday shifts between 8am and 6pm. (TBC)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    07 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000196764

  • Positions

    1 available

What will the apprentice be doing?

  • Managing booking of appointments
  • Managing waiting times and escalating where appropriate
  • Ensuring delivery of company KPIs
  • Managing clinic waiting lists in line with treatment targets
  • Ensuring compliance of clinics within company KPI tolerance
  • Following up from any patient referrals
  • Making onward referrals where required
  • Responding to enquiries over email
  • Managing patient booking follow up from clinics
  • Ensuring patient satisfaction
  • Admin related to patient appointments
  • Entering and fulfilling all Systmone requirements
  • Ensuring all processes are completed for patients booking appointments with LivingCare
  • Keeping track on waiting times and escalating where appropriate
  • Any responsibility within the customer service function
  • Greeting patients at clinic
  • Organising and managing their learning time

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator (an industry recognised Qualification) delivered via monthly Tutor led workshops (live, virtual 3 – 5 hour sessions), self-led study (assignments, worksheets, projects) blended learning and development activities, ALL, within the workplace.

What is the expected career progression after this apprenticeship?

As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there could be the potential of a permanent post within the business. 95% of our apprentices have stayed with us at LivingCare something we are very proud of. If you showcase your skills and commitment to the company, yourself, and the team, we like to keep our apprentices with us after qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade 4/C or above) Essential

Things to consider

How does an Apprenticeship work? As an Apprentice, you will be employed, just like anyone else in the organisation, the difference is that you will be studying towards a qualification, whilst you work. You’ll spend a minimum of 6 hours a week (of your total working hours) in a number of different training, learning & development activities that all develop your knowledge, skills & behaviours in line with your apprenticeship qualification. These will include (for example) staff meetings, online courses, shadowing other team members, as well as a monthly study workshop) basically a lesson, with your Tutor, lasting for 2-3 hours, during which you will be taught a particular subject / topic / module. Please NOTE: your lesson is delivered REMOTELY, and so there is no requirement for you to attend any other location other than your place of work. Any work that you are set within this session is then expected to be complete for the next month’s session. You will be given time each week to do this within your working day - so NO homework!! This will all prepare you for your End Point Assessment (EPA) once you have completed all the learning required. As CT Skills is a Training Provider, all our vacancies are for immediate start (NOT September!) so please consider this when you are applying.

About the employer

We want dedicated individuals who are keen to put our patients at the heart of everything we do. LivingCare Group are rapidly growing across Yorkshire, with reaches further across the country. We continue to develop new services across our NHS and Private, Sports & Imaging provision. About the Team: The team has line manager and an SLT member as their overall manager as well as 4 other team members to support within the department. This team oversees all administrations tasks that are related to our outpatient services such as ENT, Ophthalmology and Dermatology as well as our pain lists.

Employer

LivingCare Group

Address

4215 PARK APPROACH

LEEDS

LS15 8GB

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Training

Training provider

CT SKILLS LIMITED

Contact

Isabella

isabella.todd@ctskills.co.uk

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

Please complete the application form and of course attach your CV. This will give us the best chance of being able to contact you. Your CV should be a word document or pdf that we will be able to edit if we decide to take your application further- not an image.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Oct 2023