Customer Service Level 2 Apprentice ARCHITECTURE NORTH LIMITED

This is a great opportunity to join our dynamic and growing team and gain experience across a range of projects at different stages. The successful candidate will be responsible for providing exceptional customer service, working closely with our projects team to ensure our designs exceed our client’s expectations.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 17:00 (30 min lunch break)

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    07 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000196743

  • Positions

    1 available

What will the apprentice be doing?

We are a small team, we are friendly, focused, and we forge personal relationships to understand our clients’ and contractors’ needs, ensuring that our design schemes exceed our client’s expectations.

As part of our design team, you will experience communicating with our internal projects team ensuring our designs exceeds our expectations.

During your time with us, you will be guided throughout each process with our project team.

We are a small start-up business working remotely, and you will be working alongside the projects team.

Key Responsibilities:

  • Providing excellent customer service to our clients and contractors, both in person and remotely
  • Answer incoming calls, taking phone messages, monitoring emails
  • Communicating to our clients via emails, whilst archiving emails
  • Meeting and greeting visitors attending the AN studios
  • Strong communication and coordinating skills are required as you’ll be frequently liaising with internal and external teams, such as clients, contractors, and suppliers
  • Managing supplies, stationery, and stock supplies
  • Being responsible for booking, and setting up the meeting desk for client meetings
  • Communicate and liaise verbally and in writing between clients, visitors, suppliers, enquirers, consultants, and relevant staff
  • Establish and maintain effective working relationships with co-workers, consultants, and our clients
  • Ensuring the project directory and system processes are kept digitally tidy and maintained for organisation reports
  • Record, analyse, report, and administer according to our systems and requirements
  • Managing diaries, traveling times, and collating data for the smooth running of the studio
  • Adhere to health and safety policy and requirements relating to the data privacy of our clients
  • Any other reasonable request as directed
  • Collaborating with our projects team to ensure timely delivery of projects
  • Assisting with other tasks as required by the team

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practioner Level 2 Intermediate Apprenticeship.

Please note that you will be required to sit an End Point Assessment with the awarding body to pass this apprenticeship. See link below for further details.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Functional Skills in English and/or maths up to Level 1 (mandatory) or 2 if not exempt

What is the expected career progression after this apprenticeship?

Following the successful completion of the Customer Service Apprenticeship with Architecture North Ltd, there are a
number of potential opportunities for career progression within the company for the right candidate.

As a small, but rapidly growing start-up business, we are constantly on the lookout for talented and motivated individuals to join our team and contribute to the success of the practice.

The successful candidate with their apprentice will have gained the valuable experience and knowledge during their time as a Customer Service Apprentice, working closely with our projects team and collaborating with clients and contractors.

The next career level for the successful candidate would lead to a senior customer service, or client management level within the company.

Depending on the candidate's specialism within the business, we could offer them a permanent position with the possible job title:

  • Customer Service Coordinator
  • Client Service Manager
  • Projects Account Manager

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English & maths (Grade 4 or C or Level 2 pass) Desired

Things to consider

Although we ask a question further down on how you will be travelling to the employers address, please note that a driving licence is not a requirement for this apprenticeship.

About the employer

We are passionate about making your project compatible with our clients' daily life. We not only bring our design flair and knowledge, but we bring a hands-on experience at trade levels, from understanding the building process on building sites, through to obtaining planning permission, discharging planning conditions, and completing building regulations. We listen carefully to our clients to ascertain their needs and budget, we then set out to surpass their expectations. Our commitment is to develop a long-lasting relationship with all of our clients, by providing a full set of robust drawings, along with specifications, structural calculations, all in an informative, transparent approach with our client's project.

Employer

ARCHITECTURE NORTH LIMITED

Address

1 ARCHWAY COURT

PEVERIL STREET

NOTTINGHAM

NG7 4AP

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Nottingham College Apprenticeship Team

business@nottinghamcollege.ac.uk

0115 9457260

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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