Payroll Administrator Apprenticeship Greenheart Learning Partnership

This is a fantastic opportunity to join Greenheart Learning Partnership, supporting the central team to provide the very best service to its employees. This post will provide you with a range opportunities to learn how to use payroll and HR software and work alongside other experienced professionals who will support your training journey.

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Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,158.72 to £20,048.08

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday – Thursday 8.30am – 4.30pm Friday - 8.30am – 4.00pm

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    07 Oct 2023

  • Date posted

    06 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties to include but not limited to:

  • Gather, analyse and process payroll data and information to support business need
  • Resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • Deal with complaints, concerns and queries (e.g. advising employees on PAYE and NIC matters,
    Tax and NI Calculations, pensions queries etc.) following processes and escalating complex situations
  • Provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • Adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • Escalate concerns relating to deadlines in a timely manner
  • Communicate effectively using the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • Develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • Use computerised payroll software and spreadsheet packages such as MS Excel and MHR-i-trent
  • Use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
  • Support HR administration as required including onboarding, contract process etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Payroll administrator level 3 apprenticeship standard
  • Weekly off the job training
  • Weekly learning session with assessor coach
  • Functional skills if required

What is the expected career progression after this apprenticeship?

The opportunity to gain permanent employment and progress within the organisation.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Initiative


GCSE or equivalent English (Grade C or 4) Essential
GCSE or equivalent Maths (Grade C or 4) Essential

Things to consider

This post is subject to satisfactory references which will be requested prior to the interview, an enhanced Disclosure and Barring Service (DBS) check, medical check, evidence of qualifications, plus verification of the right to work in the UK.

About the employer

Greenheart Learning Partnership is a company limited by guarantee and an exempt charity, registered in England and Wales under company number 08255492 at Unit 7, Newlands Court, Attwood Road, Burntwood, WS7 3GF. In April 2012, we were accredited as a sponsor by the Department for Education. We have twelve academies within the Partnership, ten primary and two secondary. Tailored support for schools that covers; • HR • Payroll • Insurance • Health & Safety • Finance Services • Core School Improvement Core School Improvement Framework What it involves: • Support for Strategic Leadership • Support for School Improvement • Audit and review • Action planning • Monitoring visits • Half termly reviews of progress • Termly data analysis • Head Teacher performance management • Network meetings for HT, DHT and SLT members • Programme of events to include CPD programme and teacher/pupil events


Greenheart Learning Partnership



Newlands Court, Attwood Road



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Training provider



Cally Sutherland

01922 657000

Apprenticeship standard

Payroll administrator

Level 3 (A level)

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