IT Apprentice Buckinghamshire County Council

Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT? If this is you, we want to hear from you. Our IT Services Team provides IT solutions and support to over 3500 internal customers. You will learn on the job and work to successfully resolve customer IT issues. The role includes diagnosing and resolving software, hardware and networking incidents and recording, updating and documenting requests using the IT service desk system.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am to 5.00pm.

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    06 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an advocate of customer service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints and queries. 

Working alongside experienced IT professionals, you will be mentored and trained in the use of various IT systems and software packages.  

Your duties will include but not limited to:

  • Diagnosing and resolving software, hardware and networking incidents
  • Recording, updating and documenting requests using the IT service desk system
  • Installing and configuring new IT equipment
  • Learning how to use a range of IT support tools

What training will the apprentice take and what qualification will the apprentice get at the end?

You will gain experience in a large organisation whilst studying for your nationally recognised qualification - Customer Service Level 3 qualification, with 20% time out of the workplace for study, training and assessment.

Your training will be via a blended learning approach, with face-to-face visits in your workplace, online group workshops monthly and training within the workplace providing you with all you require to be successful. You will be given one day a week to complete your training.  

The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes:  

  • Knowing your customers            
  • Understanding the organisation
  • Meeting regulations and legislation        
  • Systems and resources
  • Your role and responsibility
  • Dealing with customer conflict and challenge 

What is the expected career progression after this apprenticeship?

  • We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation. This apprenticeship is a great opportunity to gain a range of IT /customer service skills and gain experience of working for a large and busy, IT service.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Analytical skills, Team working


GCSE or equivalent English and Maths (Grade Grade C /4 or above) Essential

About the employer

IT comes under our Resources department which covers a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.


Buckinghamshire County Council


County Hall

Walton Street


HP20 1UD

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Training provider



Lynne Roberts

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

Please apply through the link

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2023