IT Apprentice Buckinghamshire County Council
Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT? If this is you, we want to hear from you. Our IT Services Team provides IT solutions and support to over 3500 internal customers. You will learn on the job and work to successfully resolve customer IT issues. The role includes diagnosing and resolving software, hardware and networking incidents and recording, updating and documenting requests using the IT service desk system.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Sep 2023
Apprenticeship summary
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Annual wage
£10,158.72
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday, 9.00am to 5.00pm.
Total hours per week: 37.0
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Expected duration
15 Months
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Possible start date
23 Oct 2023
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Date posted
06 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000196594
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Positions
1 available
What will the apprentice be doing?
As an advocate of customer service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints and queries.
Working alongside experienced IT professionals, you will be mentored and trained in the use of various IT systems and software packages.
Your duties will include but not limited to:
- Diagnosing and resolving software, hardware and networking incidents
- Recording, updating and documenting requests using the IT service desk system
- Installing and configuring new IT equipment
- Learning how to use a range of IT support tools
What training will the apprentice take and what qualification will the apprentice get at the end?
You will gain experience in a large organisation whilst studying for your nationally recognised qualification - Customer Service Level 3 qualification, with 20% time out of the workplace for study, training and assessment.
Your training will be via a blended learning approach, with face-to-face visits in your workplace, online group workshops monthly and training within the workplace providing you with all you require to be successful. You will be given one day a week to complete your training.
The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Dealing with customer conflict and challenge
What is the expected career progression after this apprenticeship?
- We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation. This apprenticeship is a great opportunity to gain a range of IT /customer service skills and gain experience of working for a large and busy, IT service.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
Buckinghamshire County Council

About disability confident
https://www.buckinghamshire.gov.uk/
Address
County Hall
Walton Street
Aylesbury
HP20 1UD
Training
Training provider
BUCKINGHAMSHIRE COUNCIL
Contact
Lynne Roberts
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Employer's Application Instructions
Please apply through the link
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 Sep 2023