Customer Service Administrator Apprentice GREEN & OLIVE LEGAL LIMITED

We are looking for an organised, confident assistant to join our team based in Birmingham and assist with a variety of clerical and administrative duties. The role includes helping maintain the office diary, assisting with invoicing, performing data entry and filing tasks. Managing inventory of office supplies.

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Closing date: 01 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    11 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

We are looking for an individual who can always maintain a professional appearance and have confident telephone manners to create a brilliant first impression of our organisation.

These tasks include greeting clients, answering phones, taking messages, managing email and mail correspondence, and diarise appointments.

With some further training, they will also assist with invoicing, updating client files, and ordering office supplies.

Duties and Responsibilities:

  • Answer phones and take messages
  • Respond to emails
  • Manage mail correspondence
  • Greet clients and visitors
  • Help maintain my office diary
  • Assist with invoicing
  • Perform data entry and filing tasks
  • Manage inventory of office supplies
  • Performing other clerical tasks as needed

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Online learning to support self-directed study
  • Level 1 functional skills English and maths (if applicable)
  • End point assessment

What is the expected career progression after this apprenticeship?

Potential development opportunities to progress into a legal secretary role or legal administrator.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, Calm and professional, Time management skills, Written & verbal skills, Resourceful and proactive, Time management, Accept/understand instructions, Respect for confidentiality, Reliability and honesty


GCSE or equivalent English (Grade 4 (C) and above) Essential
GCSE or equivalent Maths (Grade 2/3 (E/D) and above) Essential

About the employer

We’re a Midlands based law firm providing legal services to both individuals and business. The firm has expertise in a wide range of legal matters such as: Family law Property law Wills & estates Landlord & tenant disputes Dispute resolution Personal injury Debt recovery Commercial contracts Insolvency Commercial property




4 Whittall Street


B4 6DH

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Training provider



Nadia Davies

0121 678 7148

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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