Parts and Service Advisor Apprenticeship - Perrys Peugeot Bolton PERRYS GROUP LIMITED

The role of a Vehicle Parts and Service Advisor is to provide each and every one of our customers with consistently high levels of service within both Departments. This role is ideal for someone who enjoys engaging with people and wants to learn more about stock management, vehicle parts and customer service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Nov 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.

    Total hours per week: 40.0

  • Expected duration

    14 Months

  • Possible start date

    20 Nov 2023

  • Date posted

    06 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000196152

  • Positions

    1 available

What will the apprentice be doing?

The Apprenticeship Programme is geared toward training the right candidate to become a qualified Vehicle Parts and Service Advisor.

The role varies slightly by the employer, based on the specific needs of the location. The below explanation is therefore a guide to support you in understanding what the role might entail.
Parts and Service Advisors are responsible for ordering selling and managing stock control on a wide range of vehicle parts and accessories alongside dealing with customer queries, tracking vehicles through the workshop and interpreting customer and business needs.

Duties may vary from employer to employer but will typically include

  •  Advising customers on how to solve a problem with their vehicle
  • Taking orders from customers both face to face and over the phone
  • Maintaining an ordered stock room and finding parts from stock
  • Raising invoices for parts sold
  • Liaising with other members of staff
  • Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work
  • Interpreting customer concerns and liaising with technicians
  • Booking vehicle services
  • Using appropriate technology to meet the customer’s needs
  • Liaising with customers about any additional work required
  • Handling customer requests and complaints
  • Estimating time and costs of repairs
  • Tracking the vehicle through the workshop

Customers may include members of the public service departments of dealers and garages.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer service practitioner Level 2
  • The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification
  • We will support you to gain your Functional Skills if you require them in maths and English
  • All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
  • Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
  • Your development is supported through your Stellantis Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified

What is the expected career progression after this apprenticeship?

  • There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Patience

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

In 1908, Harold Perry founded a business selling motor accessories, and in 1912 was appointed as Ford’s main dealer for London. Perrys expanded into other areas over the years and even acquired a tractor dealership in the 1940s. It was 1982 that we branched out from Ford into other franchises, starting with Vauxhall. This expansion into other vehicle brands and locations continued through to the end of the millennium and laid the foundations for the 51 dealerships and 30 locations you’ll find us at today. The pioneering launch of perrys.co.uk website in 1998 was one of our most significant milestones, the first dealer group to venture online.

Employer

PERRYS GROUP LIMITED

Address

Bridgeman Street

Bolton

BL3 6BS

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Training

Training provider

CALEX UK LTD

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Nov 2023