Apprentice Aftercare Project Co-ordinator P P S COMMERCIALS LTD

Due to our continued growth, an opportunity has arisen for a full-time aftersales co-ordinator in a varied and interesting role working as part of a team in a busy office with an excellent work ethic, excellent time keeping, and attendance. You will be scheduling and co-ordination mobile service engineers effectively, plus more.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Mar 2024

Apprenticeship summary

  • Annual wage

    £11,159.20

  • Working week

    Monday to Thursday: 8am to 5pm Friday: 8am to 4pm

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    18 Mar 2024

  • Date posted

    04 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000196096

  • Positions

    2 available

What you will do in your working day

  • Scheduling & co-ordinating Mobile Service Engineers effectively
  • Update customer with ETA’s and progress
  • Liaise with engineers to provide quotations to customers for vehicle body repairs and maintenance
  • Ordering relevent parts and creating purchase orders
  • Invoicing
  • Logging detailed information onto in-house systems and customer portals
  • Assisting with the day-to-day administration within the Aftersales department (emails, filing, scanning etc).

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • This is a work-based qualification with monthly college attendance

What to expect at the end of your apprenticeship

We are looking for someone who shares our values and vision to complete the initial apprenticeship and progress with us into a more senior role with-in the company. We believe in helping people become the best they can be and succeed in their professional life.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English and Maths (Grade C/4 or above) Essential

Things to consider

We are looking for somebody who is confident and has the ability to work within a team as well as on their own initiative. Good communication skills are essential both verbally (on the phone and face to face) and written. Previous experience would be an advantage in scheduling and coordinating mobile engineers, however on the job training will be given. Requiring good operational knowledge of Microsoft word, excel and outlook.

About the employer

PPS Commercials are one of the UKs Leading Commercials vehicle body Builders. We build around 3000 vehicles per year of all shapes and sizes with an estimated 40,000 PPS vehicles on the road today. PPS Aftercare have currently 25nr Service Engineers located across the UK to be a better Reactive and planned repair solution to our customers. The Engineers are run by a near 20person team in Bury where from initial phone call to final invoice, all aspects are managed.

Employer

P P S COMMERCIALS LTD

Address

PILSWORTH INDUST ESTATE

PILSWORTH ROAD

BURY

BL9 8RR

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Training

Training provider

BURY COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Mar 2024