Customer Service Level 3 Apprenticeship - APPRENTICESHIP COORDINATOR New College Swindon

As an Apprentice Apprenticeship Coordinator, you will have the support of the Apprenticeships team to achieve a Customer Service Level 3 apprenticeship and gain knowledge of how apprenticeships work. You will liaise with curriculum staff to produce accurate costings for customers, as well as other duties.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £20,144.28

    Free parking available.

  • Working week

    Monday to Thursday 9am to 5pm Friday 9am to 4.30pm Half an hour for lunch.

    Total hours per week: 37.0

  • Expected duration

    16 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    04 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000195993

  • Positions

    1 available

What will the apprentice be doing?

  • Liaise with curriculum staff to produce accurate costings for customers
  • Discuss any apprentice prior knowledge or experience with the apprentice and assessor
  • Liaise with curriculum managers to provide the best service to all employers and apprentices
  • Liaise with curriculum staff to ensure an appropriate scheme of work is produced
  • Explain to the apprentice and employer how the apprenticeship will work and how to secure funding on the Apprenticeship Service.
  • Complete information on SharePoint on the Apprenticeship Service Funding (AS) for Apprenticeship Service Co-ordinator.
  • Record all initial enquiries, awaiting sign up and enrolled on the New Starts spreadsheet.
  • Provide an excellent information, advice and guidance service to apprentice applicants
  • Discuss the scheme of work and whether the employers require additional modules and qualifications for the apprenticeship.
  • Check whether apprentice has ALS requirements
  • Take part in price negotiations with employers
  • Discuss any additional requirements with the employer such as modules, pathways or qualifications and liaise with the curriculum area to establish whether this can be accommodated.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist apprenticeship standard:

Delivered one to one in the workplace.

What is the expected career progression after this apprenticeship?

Possible full-time role after completion of apprenticeship for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade 4 or above) Essential

Things to consider

Must be able to drive and have your own transport to enable travel to different customers' premises.

About the employer

New College Swindon has a thriving and substantial apprenticeship provision for around 1,000 apprentices across 28 apprenticeship Standard areas. As an Apprentice Apprenticeship Coordinator, you will have the support of the Apprenticeships team and managers to achieve a Customer Service Level 3 apprenticeship and gain knowledge of how apprenticeships work whilst developing customer service skills to deliver a quality apprenticeship service to employers and apprentices. You must have a full, clean driving licence and access to a vehicle to enable travel to employers premises. Working with an Apprenticeship team this role will provide an effective and successful customer service to support the College’s Apprenticeship provision. The role is the first point of contact for employers, apprentices and applicants programme, and will provide an effective customer service to meet the needs of these key College customers. Responsible for a caseload of employers and learners in specific sectors, the role will be focused on ensuring effective recruitment, enrolment, on programme experience and successful completion. Working effectively with curriculum delivery staff this post will ensure that all programme elements, including funding, audit and Ofsted requirements, are adhered to, and apprenticeship achievement and funding targets are fully met.

Employer

New College Swindon

Address

North Star Campus

North Star Avenue

Swindon

SN2 1DY

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Training

Training provider

NEW COLLEGE SWINDON

Contact

Kirsty

Kirsty.bain@newcollege.ac.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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