IT Support Apprentice TRANSPARITY SOLUTIONS LTD

You will have the opportunity to gain valuable skills, knowledge and experience as you complete IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Duties will include learning the fundamentals of our services to provide support to our customers and develop an outstanding career at an outstanding company.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

    £16,000 - £18,000 per annum.

  • Working week

    Core hours are 8:30am - 5:30pm [to be discussed upon interview]

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    04 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000195941

  • Positions

    2 available

What will the apprentice be doing?

Main role/Responsibilities [will include but not be limited to]: 

  • Provide quality IT support and technical assistance to Transparity clients based from our Support Desk
  • Responsibility for ensuring that clients telephone calls and emails are answered quickly, ensuring that tickets are created for issues and managed through to completion and resolution within the timeframes associated within the customers contracts
  • Capability to ensure that support tickets are fully populated with the required information and ensuring that issues are escalated within the support team where appropriate, to ensure the necessary urgency is associated to provide resolution

Apprentices and Technicians are expected to expand their skillsets through ongoing learning, especially in the realms of Microsoft Cloud, this is expected to result in the taking and passing of relevant technical examinations.

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.

We have a career progression model within our managed service team up to 3rd line support & also a technical consultant career path up to Technical Architect level & opportunities available in areas such as pre-sales. 

Company perks:

  • Access to further certification training & development
  • Employee Assistance Programme
  • Private medical after 1 years’ service
  • An employee-centric open progressive culture

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Logical, Team working, Non judgemental

Qualifications

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Transparity is a fast-growing IT company focusing on Microsoft Cloud based solutions. Our culture has an enviable reputation in the industry which we work hard to maintain. We are focused on creating an inclusive environment where our employees thrive based upon integrity, strong work ethic, a one-team ethos, desire to learn and develop and a commitment to deliver unwavering service excellence to our customers, vendors, and partners. Therefore, first and foremost we recruit with our cultural fit in mind

Employer

TRANSPARITY SOLUTIONS LTD

Address

100 Berkshire Place

Winnersh

Wokingham

RG41 5RD

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2023