Service Advisor Apprentice - Taunton FORAY MOTOR GROUP LIMITED

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday with some Saturdays required. Shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    01 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000195843

  • Positions

    1 available

What will the apprentice be doing?

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • No college attendence required
  • Teaching sessions delivered by Skills Coaches both in person and via Microsoft Teams

What is the expected career progression after this apprenticeship?

  • A full time career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager, Master Technician and Dealership Principles
  • The opportunities are endless
  • By having a highly regarded set of skills, Apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Having specialised in selling new and used Ford cars and vans for almost 25 years, we understand the importance of every aspect of buying a car and our aim is to make the process an enjoyable experience from start to finish. Our expertise in the used car market is unbeatable; our experience and know-how of everything from finance to valuation means that we are able to provide the perfect peace of mind you need when you’re on the hunt for a pre-loved car. If you would rather choose from our new Ford cars for sale, this same level of trust and expertise is offered, plus the huge level of choice you would expect from picking a vehicle direct from the forecourt.

Employer

FORAY MOTOR GROUP LIMITED

Address

144 Priorswood Road

Taunton

TA2 8DN

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Training

Training provider

SKILLNET LIMITED

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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