Service Advisor Apprentice - Taunton FORAY MOTOR GROUP LIMITED
Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
Closing date: 31 Oct 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday with some Saturdays required. Shifts to be confirmed.
Total hours per week: 40.0
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Expected duration
15 Months
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Possible start date
01 Nov 2023
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Date posted
01 Sep 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000195843
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Positions
1 available
What will the apprentice be doing?
An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:
- Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department
The apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Customer Service Practitioner Apprenticeship Standard
- No college attendence required
- Teaching sessions delivered by Skills Coaches both in person and via Microsoft Teams
What is the expected career progression after this apprenticeship?
- A full time career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager, Master Technician and Dealership Principles
- The opportunities are endless
- By having a highly regarded set of skills, Apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
FORAY MOTOR GROUP LIMITED
Address
144 Priorswood Road
Taunton
TA2 8DN
Training
Training provider
SKILLNET LIMITED
Contact
Hannah Edwards
hannah.edwards@skillnet.org.uk
01923216165
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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