Ford Customer Service Advisor Apprenticeship -Leeds THINK ONE LIMITED
A Ford Customer Service Advisor Apprentice is required (Level 3) to work in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 3 Customer Service Specialist Apprenticeship. Duties include: dealing with customers both face to face and by telephone and processing and solving customer service complaints.
Closing date: 31 Oct 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday 9.00am - 5.00pm.
Total hours per week: 40.0
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Expected duration
18 Months
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Possible start date
01 Nov 2023
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Date posted
06 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000195812
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Positions
1 available
What will the apprentice be doing?
Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service.
What training will the apprentice take and what qualification will the apprentice get at the end?
Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
- Industry recognised standard qualification
- Ford Masters Level 1 module (excludes Service Champions)
- Level 3 Customer Service Specalist Apprenticeship Standard
- End-Point Assessment (EPA).
What is the expected career progression after this apprenticeship?
- A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.
- By having a highly regarded set of skills, apprentices can go on to develop a career within any other areas of commerce they may be interested in.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
THINK ONE LIMITED
Address
Prospect Garage Church Street, Leeds
LS27 8LY
Training
Training provider
SKILLNET LIMITED
Contact
Hannah Edwards
hannah.edwards@skillnet.org.uk
01923216165
Apprenticeship standard
Customer service specialist
Level 3 (A level)
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