Ford Customer Service Advisor Apprenticeship -Leeds THINK ONE LIMITED

A Ford Customer Service Advisor Apprentice is required (Level 3) to work in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 3 Customer Service Specialist Apprenticeship. Duties include: dealing with customers both face to face and by telephone and processing and solving customer service complaints.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    06 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000195812

  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service.

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Industry recognised standard qualification
  • Ford Masters Level 1 module (excludes Service Champions)
  • Level 3 Customer Service Specalist Apprenticeship Standard
  • End-Point Assessment (EPA).

What is the expected career progression after this apprenticeship?

  • A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.
  • By having a highly regarded set of skills, apprentices can go on to develop a career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Archbold Car and Van was established in 1987 and is a family owned business with family values. We aim to treat all our customers fairly and with the understanding that all customer’s matter. This is why our company is amongst the top 5% of Ford Dealers for customer satisfaction in the country. The business is run by Ian and his team, who pride themselves on providing fantastic customer service. As a result, our repair workshop is consistently in the top 5% of all Ford’s UK dealers, voted for by you – our customers. The family, having had so much experience, is aware of the fact that for many people today their vehicle is an essential part of their life, that when something goes wrong it’s almost as if a part of them has failed.

Employer

THINK ONE LIMITED

Address

Prospect Garage Church Street, Leeds

LS27 8LY

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Training

Training provider

SKILLNET LIMITED

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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