Rentals Team Customer Service Apprentice Bury & Hilton

You will be a member of the Lettings team based at the Leek office. The role will involve admin support to the team and dealing directly with tenants and landlords via telephone and email. Duties will include dealing with maintenance issues, submitting tenancy applications, tenant queries, filing, updating records and general administrative duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    You will be paid the minimum for your age. We also have a retail discount scheme, life insurance, paid holidays and paid sick leave.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday 9am to 5.30pm with an unpaid hour for lunch, your working time will include time spent completing off-the-job training and college attendance.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    06 Nov 2023

  • Date posted

    01 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

These are some of the day-to-day duties are as follows, but the variety is much greater and no two days are the same.

Duties will include
• Dealing with all telephone enquiries from tenants, landlords and contractors.
• Submitting applicants for referencing and updating applicants and landlords during the process.
• Liaising between tenants and landlords regarding any maintenance issues.
• Assist the lettings team with any other day-to-day administration duties.

What training will the apprentice take and what qualification will the apprentice get at the end?

On the Customer Service Specialist level 3 apprenticeship, you will attend activity days at the Leek Campus (college transport is available) spending time with other apprentices. There will also be some industry visits, some mandatory and some optional. In addition, you will be visited in your workplace by your college instructor-mentor who will observe you at work, have professional discussions with you, discuss your progress with your manager/mentor and guide you through your apprenticeship. 

What is the expected career progression after this apprenticeship?

It is hoped the apprentice will progress into becoming a member of the rentals team and complete, in time, other relevant qualifications to the role and industry.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Reliable, An interest in the industry


GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential
Other IT (Grade Competancy/Working knowledge) Essential

Things to consider

We are centrally located in town within walking distance of the bus station however, please consider how you will get to work each day.

About the employer

As our logo of ‘Land, Property and Livestock’ suggests, we are a multi-disciplined firm with a wealth of experience. As an independent company we are proud to boast qualified experts in the following major sectors: Chartered Surveyors – we can help with everything from valuations for tax purposes right through to offering a full planning service for all rural, commercial and agricultural developments. RICS and CAAV accredited, our qualified members of staff can be relied upon to work to the best industry standards. Rural Estate Agency – The agents and valuers at Bagshaws have the knowledge and expertise to value a wide range of property including, but not limited to; rural property, land, smallholdings, farms and development sites. We specialise in both the sale and rental of rural properties throughout Derbyshire and Staffordshire. Livestock and machinery sales – our auctioneers are some of the finest in the country. Bagshaws not only operate Bakewell market, but are also joint partners in Leek market, our team are strategically placed and play a key role in the farming community within these regions. Property lettings – our dedicated team of qualified rentals staff, working from our Bury and Hilton offices, manage residential rental properties throughout Derbyshire and Staffordshire, providing a service for both landlords and tenants, whether you require a management or let only service.


Bury & Hilton


6 Market Street


ST13 6JA

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Training provider



Apprenticeships Team


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

Please apply through Buxton & Leek College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2023