Housing and Property management Apprentice TWO RIVERS HOUSING

An exciting opportunity to gain experience and understanding of the varied roles and opportunities available within frontline housing services. You will develop a foundation of skills and knowledge which will be paramount when working in the housing sector and transferable to any role. A typical day will involve speaking with our customers, general administrative tasks, using different IT systems, problem solving, visiting customers alongside a colleague or helping with community events.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,158.72 to £20,048.08

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    04 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • You will be working across 3 main areas in the housing directorate; customers, income/lettings and tenancy services on a rota basis
  • Starting in the contact centre, you will gain a general understanding of the whole organisation and the roles within the housing directorate
  • You will then spend a period of time within our insight and engagement teams where you will have chance to collaborate and engage with our tenants
  • You’ll then understand the start of the customer journey with the lettings and income team
  • For the final part of your apprenticeship, you will be working with in the tenancy services area. You will be visiting our schemes with the homeplus team, out in our communities with the neighbourhood housing advisors and shadowing our welfare, benefit and debt advisors and tenancy compliance
  • Depending on which team you are working with, a typical day will involve speaking with our customers, general administrative tasks, using different IT systems, problem solving, visiting customers alongside a colleague or helping with community events

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will be working towards the CIH Level 2 Certificate in Housing Practice and Level 2 Award in Letting and Managing Residential Property
  • Training will be a monthly 1 day workshop held in a virtual classroom
  • Ongoing support from your dedicated development coach with monthly one to one meetings

What is the expected career progression after this apprenticeship?

  • During this apprenticeship, you will have a wide exposure to all housing teams, you will therefore have a good understanding of which specialist area you are most interested in
  • In addition to completing the CIH Level 2 qualification, you will gain valuable experience of working alongside experienced housing professionals, this will enable you to acquire skills that can be applied to various frontline housing roles

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative


GCSE or equivalent Maths and English (Grade grade 4 - 9 or grade C to A) Desired

About the employer

Two Rivers Housing is an independent not-for-profit housing association based in the beautiful Forest of Dean. People lie at the heart of Two Rivers Housing’s success and we offer great rewards in return for great contributions from our staff. We have always been deeply committed to training, motivating and developing our staff in a variety of ways, and our continuing focus on this has been recognised by several prestigious external organisations. We are particularly proud to hold the Investors in People ‘Gold’ accreditation for several years now and have also won awards for our apprenticeship training programme.




Rivers Meet

Cleeve Mill Lane


GL18 1DS

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Training provider



Tammy Timmins



Apprenticeship standard

Housing and property management assistant

Level 2 (GCSE)

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