Apprentice Customer Service Assistant ABBY LOGISTICS LIMITED

An exiting opportunity to join a growing retail logistics company, based in Riddings. You will be working within a busy customer service team which will involve liaising with customers, clients and drivers to ensure a high quality service is delivered.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage


    Starting wage will be £6.50 per hour. After 3 months wage will increase to £7.00 per hour. After 6 months wage will increase to £7.50 per hour. After 9 months wage will increase to £8.00 per hour. NMW after 12 months.

  • Working week

    Mon-Fri. Shift patterns of 8am-5pm and 9am-6pm. 1 hour for lunch. Possible evening shift to be introduced after 6 months, but this to be discussed and agreed beforehand and at this stage is only a consideration.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    01 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

• Supporting the Operations team with all aspects of Customer Service.
• Responding to inbound enquiries from Customers receiving good, clients supplying goods and drivers delivering goods.
• Using the company CRM system to log notes and update delivery instructions.
• Notifying customers regarding changes to delivery times and schedule.
• Liaising with drivers and other colleagues to ensure successful deliveries are made.
• Communicating with colleagues and customers to ensure a high-quality customer experience is delivered.
• Follow track and trace system which includes monitoring whether or not drivers are working to the arrange delivery schedule and route.
• Calling ahead to advise on changes/adjustments to delivery times.
• Investigating customer queries and claims.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Potential of full-time employment, upon successful completion of apprenticeship.

On completion of 12 months wage will increase to NMW. If the candidates are aged between 18 – 21 then RPH will increase to £9.00 per hour and will carry on increasing every 3 months until completion of the apprenticeship with a view to an offer of a permanent full time position and a further appropriate RPH increase for the position offered accordingly i.e. customer services assistant.(CSA)

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Interpersonal skills


GCSE or equivalent English (Grade 9-4 / A*-C) Desired
GCSE or equivalent Maths (Grade 9-4 / A*-C) Desired

About the employer

Nationwide distribution, European distribution, multi drop-deliveries, network consolidation, ambient and chilled food distribution. Home delivery services, specialised outdoor events distribution. Established for 20 years Abby Logistics is one of the most trusted names for 3pl logistics warehousing and distribution in the UK.







DE55 4BR

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Training provider



Laura Brown

01623 900467

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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