Apprentice Receptionist BARWELL MEDICAL CENTRE

Every GP Practice needs an efficient team of receptionists/ administrators who can ensure that every patient’s experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Receptionist.

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Closing date: 16 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday on a rota basis between the hours of 8:00am – 6:30pm.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    01 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To provide support to the reception team including tasks such as:

  • Use clinical systems to identify patients requiring annual checks
    and send invitations.
  • Shred confidential correspondence in accordance with practice
  • Answer telephone calls and either deal with the query or pass on
    to the appropriate person.
  • Initiate calls to resolve outstanding actions.
  • To provide patients with an efficient and effective telephone based reception service.
  • Making patient appointments (same day, routine, and
  • Allocation of triage appointments.
  • Giving routine test results.
  • Taking home visit requests.
  • Passing emergency calls i.e., chest pain/stroke to duty doctor.
  • General enquiries.
  • Resolving issues.
  • Complaint management and resolution.
  • Prescription queries.
  • Appointment and clinic changes.
  • To complete all associated administration in an accurate and
    timely manner.
  • To provide outstanding customer care always, both internally and
  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance with written protocols.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 apprenticeships.
Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills.

Apprentices will be allocated a trainer assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the

What is the expected career progression after this apprenticeship?

Potential opportunity for ongoing permanent employment upon
successful completion of the Apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Patience


GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential

Things to consider

This role will require the successful applicant to work between 2 sites; Barwell Medical Centre: Jersey Way, Barwell, LE9 8HR and Hollycroft Medical Centre: Clifton Way, Hinckley, LE10 0XN. Both centres are on local bus routes and candidates must be able and willing to use public transport to commute to both locations.

About the employer

Barwell & Hollycroft Medical Centres strive together to deliver. personalised care to over 14000 patients across their 2 sites.








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Training provider



Ellie Griffin

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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